Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Head, Fraud Management Section Job Summary <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> This position is primarily responsible for managing the entire Fraud Management Unit of Metrobank Card Corporation. The job holder is expected to manage the end-to-end processing of the teams under the unit mainly, Fraud Detection Issuing, Fraud Detection Acquiring, and Fraud Investigation and Admin/MIS. The jobholder is also responsible in ensuring that Falcon, being the main Fraud Management tool, is fully maximized by setting the most efficient rules/ parameters. Ensures implementation of Business Continuity Plan (BCP) of the unit; manages both fraud write-off and fraud recovery lines and manages the process controls of the teams under the unit. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </li> </ul> Specific Duties & Responsibilities <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure timely and accurate processing of relevant transactions appearing in the Fraud Detection System (FDS) Issuing / PRIME Fraud Guard or Risk Finder to prevent losses for the issuing business</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure timely and accurate processing of all relevant transactions in the Fraud Detection System (FDS) Acquiring/ PRIME Fraud Guard to prevent losses for the acquiring business</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Utilize Falcon efficiently by reviewing the various MIS and setting up the appropriate parameters/ rules </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Review prospect merchant prior to accreditation, ensure that merchant has no past record of being collusive with fraudsters</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Set-up the fraud management parameters for Prepaid Cards</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Keep the Acquiring Fraud BPS within threshold set by the schemes to avoid penalties</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Maintain the timely and accurate reporting of all fraudulent transactions to the schemes</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Maintain timely, accurate and complete investigation of all fraud cases identified by the business, and loss recovery opportunities</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Lead the investigation of actual and suspected merchant fraud cases timely and accurately.</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Supervise the Investigation Team under the Fraud Unit in conducting orientation / training for fraud-prone merchants </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure timely and accurate processing of all fraudulent transactions for write-off; ensuring that appropriate provisions are established</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Provide timely and accurate fraud MIS to the business in the specified format </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure the business budget for Net Fraud Loss is within plan/budget </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Investigate all fraudulent applications received from different sources and developing tools/techniques to reduce fraud</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Coordinate with the operating units to ensure that appropriate steps/techniques/tools are implemented or performed by the operating units to reduce fraud </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Provide ideas to continuously improve the processes with the end-result of reducing processing turn-around-time, exceptions, the risk exposure and overall processing cost </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Proactively identify areas for improvement with the different groups and working with them to implement these improvements</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Proactively perform root cause analysis with the unit heads of the groups being reviewed and ensuring the root causes of exceptions are addressed in a timely fashion</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Achieve the established Key Result Indicators (KRIs) set by the business for each of the processes</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure that all identified risk areas in the respective operational units are identified and addressed in a timely fashion</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Train all officers and staff within the unit including their career planning</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Establish a robust and fully functional Continuity of Business (COB) Plan for the Fraud unit</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor preparation of monthly performance report of the Fraud Management Unit and translate these into parameter controls to limit, if not eliminate, fraud. </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Generate and analyze fraud detection related reports (ie) detection rate, false-positive ratio, fraud savings, etc.</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Perform other functions that may be assigned from time to time by management, i.e. special projects</li> </ul> Performance Management <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Coach and mentor subordinates to improve their skills regularly; provide feedback that is timely, constructive and motivating</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Improve Management bench strength; proper identification and development plans for subordinates with high potential</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Nominate high potential subordinates for training programs and provide them special projects</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Create a team that is motivated and has high employee satisfaction</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Give rewards and recognition to deserving subordinates</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Conduct semi-annual and annual Performance Appraisal that is objective and measurable</li> </ul> Project Handling and Management <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Represent Fraud Management Unit in major initiatives/projects of MCC</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure that new initiatives are conducted in a methodical manner. Projects should be properly scoped, accurately documented, issues and risks are appropriately identified, and should have milestones, timelines, and cost analysis</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Project deadlines should be achieved</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Conduct proper change management, both from operational and people change management perspective</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Challenge existing procedures and ensure end-to-end processes are cost-efficient by maximizing system functionalities</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Perform projects / responsibilities that may be assigned from time to time (eg. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ).</li> </ul> </li> </ul> Qualifications: Other Details: Rank: Senior Officer Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department Location: Ayala, Makati

CBS - HEAD, FRAUD MANAGEMENT SECTION (Makati, Philippines) @ MBTCHCM

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