Field Service Engineer Africa The Field Service Engineer is responsible for delivering high-quality field service support and technical expertise across the Africa region, serving both installed base customers and non-OEM customers. More broadly, the role focuses on supporting customers in optimizing feed mill performance, conducting plant audits, driving aftermarket business (spare and wear parts), and contributing to capital equipment projects through process development and commissioning support. The position offers flexibility in location, with a preference for South Africa. It reports directly to the Sub-Regional Director Africa and works in close collaboration with Sales Managers across the region, while maintaining strong alignment with the Service Business Manager, MEA. KEY RESPONSIBILITIES <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Field Service Delivery: Provide on-site troubleshooting, maintenance, technical support, and customer training to ensure optimal performance of equipment and plant operations.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Feed Mill Audits: Conduct comprehensive plant audits, identify efficiency gaps, and deliver actionable recommendations, including suggested spare and wear parts requirements.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Aftermarket Business Growth: Identify and drive sales opportunities for spare and wear parts, equipment upgrades, as well as Automation & Digitalization solutions and Service Agreements, aligned with customer needs.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Sales Support (CAPEX Projects): Provide technical support for capital equipment sales, including development of process flow sheets, technical layouts, and input for proposals.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Commissioning: Support installation, start-up, and commissioning of feed mill equipment and plants, ensuring performance targets and operational standards are achieved.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Customer Engagement: Build and maintain strong customer relationships, acting as a trusted technical advisor. Ensure accurate registration of installed base equipment within the CRM system.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Reporting & Administration: Prepare and align on weekly activity plans and submit monthly reports. Ensure accurate tracking and timely invoicing of service hours.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Regional Coverage: Travel extensively (up to 70%) across Africa, including remote and challenging locations.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.2px">Cultural Leadership: Reinforce the behaviours of the #1ANDRITZWay by acting as a role model across the organization..</li> </ul> TECHNICAL SKILLS (knowledge) <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Technical: Feed mill process expertise, troubleshooting, commissioning, process flow development.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Commercial: Ability to identify sales opportunities and support aftermarket and CAPEX growth.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Customer Focus: Strong relationship-building and advisory skills.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Execution: Independent, proactive, and results-driven with strong problem-solving ability.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Adaptability: Comfortable working across diverse cultures and challenging environments.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Technology skills (ANDRITZ IT and IoT Tools)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Language skills : <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">English (mandatory).</li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Other African language e.g. Afrikaans, Swahili, Arabic, French (advantageous)</li> </ul> </li> </ul> EDUCATION <table class="MsoNormalTable" style="width:524.5pt;margin-left:3.5pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:53.8pt;border:dotted windowtext 1.0pt;background-color:#f2f2f2;padding:0.0cm 3.5pt 0.0cm 3.5pt" valign="top"> Minimum </td> <td style="width:470.7pt;border:dotted windowtext 1.0pt;border-left:none;padding:0.0cm 3.5pt 0.0cm 3.5pt"> - Degree or Diploma in Mechanical, Process, or related Engineering discipline (mandatory). - Further basic process skills gained from the feed or process industry (desirable). </td> </tr> <tr> <td style="width:53.8pt;border:dotted windowtext 1.0pt;border-top:none;background-color:#f2f2f2;padding:0.0cm 3.5pt 0.0cm 3.5pt" valign="top"> </td> <td style="width:470.7pt;border-top:none;border-left:none;border-bottom:dotted windowtext 1.0pt;border-right:dotted windowtext 1.0pt;padding:0.0cm 3.5pt 0.0cm 3.5pt"> </td> </tr> </tbody> </table> EXPERIENCE <table class="MsoNormalTable" style="width:524.5pt;margin-left:3.5pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:3.0cm;border:dotted windowtext 1.0pt;background-color:#f2f2f2;padding:0.0cm 3.5pt 0.0cm 3.5pt" valign="top"> Experience </td> <td style="width:439.45pt;border:dotted windowtext 1.0pt;border-left:none;padding:0.0cm 3.5pt 0.0cm 3.5pt"> Several years of experience in service in both mechanical, electrical and process optimization. </td> </tr> <tr> <td style="width:3.0cm;border:dotted windowtext 1.0pt;border-top:none;background-color:#f2f2f2;padding:0.0cm 3.5pt 0.0cm 3.5pt" valign="top"> Industrial Sector </td> <td style="width:439.45pt;border-top:none;border-left:none;border-bottom:dotted windowtext 1.0pt;border-right:dotted windowtext 1.0pt;padding:0.0cm 3.5pt 0.0cm 3.5pt"> Proven experience in feed milling (pelting, extrusion) field services or operation & maintenance (mandatory). </td> </tr> </tbody> </table> POSITION <table class="MsoNormalTable" style="width:526.05pt;margin-left:5.4pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Communication: Ability to present service ideas/concepts in a clear and consistent way as an outcome of a repair, scan or inspection</pre> </td> </tr> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Form and maintain network: Ability to connect with customers and make them “early adopters” of our service concepts </pre> </td> </tr> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Self-Learning: Willingness to continuously improve skills and competences as perceived relevant for developing mobile service concept</pre> </td> </tr> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Execution Discipline: Ability to perform in an effective manner, focused on improving customer satisfaction with our service</pre> </td> </tr> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Relationship: Ability to internally connect with colleagues in sales support and field service to grow into a service excellence team</pre> </td> </tr> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Deadline Management: Ability to meet deadlines as a result of a structured and planned way of working</pre> </td> </tr> <tr> <td style="width:526.05pt;border:dotted windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <pre style="background-color:white;margin:0.0cm 0.0cm 1.0 E-4pt;font-size:10.0pt;font-family:'Courier New'">Persuasive skills: Ability to convince customers of the added value we can bring to them with our service concept</pre> </td> </tr> </tbody> </table> OTHER REQUISITES <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Willingness to travel up to 70% across Africa</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Commitment to ANDRITZ HSE and compliance standards</li> </ul>

Field Service Engineer Africa (Dubai, Dubai, AE) @ ANDRITZ AG

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