About this role
<p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 6.0pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Overview:</span></u></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">The Retail Training Manager is responsible for designing, implementing, and delivering impactful retail training strategies that elevate client experience, product knowledge, sales performance, and operational excellence across North America. This role partners closely with Retail Leadership, HR, Visual Merchandising, CRM, and Global Training teams to ensure all learning initiatives align with brand standards, business objectives, and retail growth strategies.</span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">The ideal candidate is a hands-on, people-focused leader with strong coaching capabilities, a passion for luxury retail, and the ability to drive performance through training, development, and continuous learning initiatives.</span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Responsibilities:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Design and execute comprehensive training programs for retail teams, including onboarding, product knowledge, luxury selling ceremonies, clienteling, operational excellence, and brand heritage </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Develop and deliver learning modules covering luxury customer service, sales techniques, product knowledge, visual merchandising, and brand heritage.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Partner with Retail Leadership and Global Training teams to localize and implement corporate training strategies aligned with regional business priorities.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Deliver in-store coaching and development programs that enhance sales performance, customer experience, and team effectiveness.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Support Store Managers in identifying skill gaps, creating individualized development plans, and fostering a culture of continuous learning and accountability.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt">Conduct regular store visits to assess training effectiveness through observation, performance metrics, mystery shop results, client feedback, and KPI analysis</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Support store managers in coaching their teams and developing in-store training routines.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Lead onboarding and induction experiences for new hires, ensuring successful integration into the brand culture, values, and service standards.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Measure training effectiveness using KPIs such as sales performance, mystery shop results, client feedback, and staff retention.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Collaborate cross-functionally with HR, Visual Merchandising, CRM, and Operations teams to support retail initiatives, new store openings, and organizational development.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Provide regular reporting and insights to leadership teams regarding training impact, business opportunities, and performance improvement initiatives.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt">Monitor and manage training progress through Learning Management Systems (LMS), ensuring completion, documentation, and accessibility of learning materials.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Act as a key ambassador of the brand by promoting service excellence, operational consistency, inclusivity, and employee engagement across all retail locations.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Promote a culture of accountability to meet or exceed goals related to retail and service sales, client experience, payroll, retail shrink, and omni-channel sales as set by Diesel.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Drive company profitability through operational excellence, top-line sales growth, and expense control.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Address underperforming metrics for stores to drive profitability and achieve goals for these stores. Effectively lead, develop, and support the sales and/or operations of a store to meet and/or exceed sales and profitability targets. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with goals.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Liaise between store staff, leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;border:none windowtext 1.0pt;padding:0.0in">Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="text-decoration:underline"><strong><span style="font-size:10.0pt;color:black;border:1.0pt windowtext;padding:0.0in;text-decoration:underline">Qualifications:</span></strong></span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black"> </span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">5+ years of experience in retail training, coaching, store management, or multi-unit retail leadership, preferably within luxury or premium retail environments.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong understanding of luxury retail operations, clienteling techniques, and customer experience standards.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Demonstrated ability to influence, coach, and develop teams across multiple locations and levels of the organization.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Proven experience developing and delivering successful training programs that drive measurable business results.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Strong business acumen with the ability to analyze KPIs, retail performance, and operational metrics to identify opportunities and drive results.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Excellent communication, presentation, organizational, and stakeholder management skills.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Experience in results-oriented, high-growth environments with agile, resourceful capabilities.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Experience building, implementing, and iterating new processes from the ground up.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Experience with LMS platforms, Microsoft Office Suite, and digital learning tools.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Self-motivated, adaptable, and comfortable working in fast-paced, high-growth environments.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Candidates must be available to work in New York City.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black">Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Ability to travel up to 50% across North America.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Bachelor’s degree preferred. Multilingual capabilities are a plus.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.</span></li> </ul> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Salary Range: - $105K - $110K</span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">#LI-JH1</span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">#DSL</span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.</span></p>