About this role
<p style="margin-left:-5.0px"><span style="color:#06038d"><span style="font-family:Gotham"><span style="font-size:14.6667px">Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.</span></span></span></p> <p style="margin-left:-5.0px;text-align:justify"> </p> <p style="margin-left:-5.0px;text-align:justify"><span style="color:#06038d"><span style="font-family:Gotham"><span style="font-size:14.6667px">As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story. </span></span></span></p> <p style="margin-left:-5.0px;text-align:center"> </p> <p style="margin-left:-5.0px;text-align:center"><span style="font-size:18.0px"><b><span style="color:#c6007e"><span style="font-family:Gotham">Customer Experience Project and Technology Manager</span> </span></b></span></p> <p style="margin-left:-5.0px;text-align:center"><span style="color:#06038d"><span style="font-family:Gotham"><span style="font-size:14.6667px">Based in Budapest</span></span></span> </p> <p style="margin-bottom:1.0;margin-left:-4.0pt;margin-right:0.0cm;margin-top:0.0cm"> </p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the role</H2> </div><div><p>The Customer Experience Project and Technology Manager is responsible for leading projects aimed at improving the customer experience across various touchpoints within the company. This role requires the management and delivery of multiple initiatives, including the adoption of new technologies, to enhance overall customer satisfaction and streamline internal processes. The manager will work closely with cross-functional teams to ensure the successful implementation of these projects. </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Responsibilities</H2> </div><div><p><b>Project Management </b></p> <ul> <li>Lead and manage customer experience improvement projects from planning to execution. </li> <li>Coordinate with internal teams and external stakeholders to ensure projects are completed on time and within budget. </li> <li>Identify opportunities for enhancing the customer journey through technology and process improvements. </li> </ul> <p><b>Technology Implementation</b> </p> <ul> <li>Oversee the adoption of new technologies to enhance customer service and streamline workflows. </li> <li>Collaborate with IT and other technical teams to ensure the successful deployment of customer experience tools. </li> </ul> <p><b>Customer Journey Enhancement </b></p> <ul> <li>Analyze customer feedback and data to identify pain points and areas for improvement. </li> <li>Develop strategies to address customer needs and ensure a seamless experience across all channels. </li> </ul> <p><b>Cross-functional Collaboration </b></p> <ul> <li>Work closely with marketing, IT, operations, and other departments to align customer experience initiatives with overall business goals. </li> <li>Facilitate communication between teams to ensure alignment and effective project execution. </li> </ul> <p><b>Reporting and Analysis</b> </p> <ul> <li>Monitor project progress and provide regular updates to senior management. </li> <li>Analyze the impact of implemented initiatives on customer satisfaction and report findings. </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><ul> <li>3-5+ years of overall experience, 2+ in project management, preferably in customer experience or technology-driven roles. </li> <li>Proven track record of managing multiple projects simultaneously and delivering results. </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Hard skills</H2> </div><div><ul> <li>Strong understanding of customer experiences principles and technology solutions. </li> <li>Proficiency in project management tools and software. </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><p>Bachelor’s or Master’s degree </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Language</H2> </div><div><p>Fluent English (both written and spoken) </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills and competencies</H2> </div><div><ul> <li>Strong analytical skills </li> <li>Strong organizational skills </li> <li>Ability to work independently or as part of a team </li> <li>Ability to work under time pressure </li> <li>Willingness to travel occasionally </li> </ul> </div></div></div><p> </p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:Gotham"><span style="color:#06038d">When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.</span></span></span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"> </span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:Gotham"><span style="color:#06038d">We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities. </span></span></span></span></p> <p style="margin-bottom:1.0;margin-left:-4.0pt;margin-right:0.0cm;margin-top:0.0cm"> </p> <p> </p>