About this role
<p><strong>Duties and Responsibilities</strong></p> <p> </p> <ul style="list-style-type:disc"> <li>Spearhead the acquisition and management of SME segment deposits, with a particular focus on investment products, to drive growth and enhance market positioning.</li> <li>Develop and implement strategies to acquire new SME accounts while strategically growing existing accounts to meet the growth targets set by management.</li> <li>Achieve targets/KPIs primarily for Non-Individual Deposits, followed by Individual Deposits (CASATIA & Non-CASATIA).</li> <li>Conduct competitive analysis on offerings and services, providing management with insights into market trends and best practices.</li> <li>Formulate and execute a comprehensive business plan for Deposit Business, including acquiring new SME accounts and expanding the existing client base.</li> <li>Prepare and present detailed sales reports to the State Deposit Manager (SDM) and HQ Sales Team, ensuring alignment with broader business objectives.</li> <li>Cultivate and maintain strong relationships with key decision-makers and top management at client organizations, ensuring long-term loyalty and satisfaction.</li> <li>Monitor the performance of SME products and assess the effectiveness of sales and marketing strategies, including promotional programs and campaigns.</li> <li>Provide support to branches in addressing queries related to the SME deposit business, ensuring seamless operations.</li> <li>Address customer complaints and inquiries with a focus on maintaining strong relationships, prioritizing SME relationship management.</li> <li>Ensure strict adherence to internal policies, guidelines, and all relevant external regulatory requirements, maintaining the highest standards of compliance.</li> <li>Document meeting outcomes and action items by preparing detailed activity reports (call reports) after every customer interaction.</li> <li>Undertake any other duties or assignments as directed by superiors to meet evolving business needs.</li> </ul> <p> </p> <p><strong>Job Requirements:</strong></p> <p> </p> <ul style="list-style-type:disc"> <li><strong>Proven Experience</strong>: Minimum of 5 years in deposit management, sales, or business development within the banking or financial services industry, with a strong focus on SME segment.</li> <li><strong>Strong Sales and Business Acumen</strong>: Demonstrated ability to drive growth and achieve sales targets, with experience in acquiring new clients and managing existing relationships.</li> <li><strong>In-Depth Knowledge of SME Banking</strong>: Extensive knowledge of SME banking products, services, and customer needs, including investment products and deposit solutions.</li> <li><strong>Strategic Thinking</strong>: Ability to develop and execute business plans and sales strategies to meet long-term goals and objectives.</li> <li><strong>Relationship Management Skills</strong>: Proven track record in building and maintaining relationships with senior decision-makers, top management, and key stakeholders.</li> <li><strong>Market Insight</strong>: Strong understanding of market trends, competitor offerings, and regulatory changes impacting the SME banking sector.</li> <li><strong>Analytical Skills</strong>: Ability to analyze market data, competitor services, and internal performance to inform decision-making and strategy development.</li> <li><strong>Customer-Centric Mindset</strong>: Excellent interpersonal and communication skills, with a focus on customer satisfaction and effective resolution of inquiries and complaints.</li> <li><strong>Leadership and Team Collaboration</strong>: Ability to collaborate with cross-functional teams and mentor junior staff to achieve team and departmental objectives.</li> <li><strong>Regulatory Knowledge</strong>: Familiarity with regulatory requirements and industry best practices, ensuring compliance in all areas of responsibility.</li> <li><strong>Results-Oriented</strong>: Strong drive to achieve and exceed targets, with a passion for delivering high-quality results.</li> <li><strong>Excellent Communication Skills</strong>: Proficient in both written and spoken English and Bahasa Malaysia, with the ability to present information clearly and effectively to various stakeholders.</li> <li><strong>Problem-Solving Abilities</strong>: Ability to think critically and resolve complex issues quickly, ensuring business continuity and customer satisfaction.</li> <li><strong>Self-Driven</strong>: Highly motivated and independent, with the ability to work effectively under minimal supervision and deliver results</li> </ul>