About this role
<p><strong>Job Duties:</strong></p> <ul> <li style="list-style-type:disc"> <p>Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries</p> </li> <li style="list-style-type:disc"> <p>Plan and suggest the strategy to deal with complicated and complaint cases</p> </li> <li style="list-style-type:disc"> <p>Execute the solution with call agents or may require calling the complainants</p> </li> <li style="list-style-type:disc"> <p>Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication</p> </li> <li style="list-style-type:disc"> <p>Other special tasks as assigned from Manager</p> </li> </ul> <p> </p> <p><strong>To succeed in this role:</strong></p> <ul> <li style="list-style-type:disc"> <p>University graduate or at least diploma level with pension and finance experience</p> </li> <li style="list-style-type:disc"> <p><strong>At least 2 years of MPF client service experience, both in employer and member level</strong></p> </li> <li style="list-style-type:disc"> <p><strong>Strong MPF and related knowledge</strong></p> </li> <li style="list-style-type:disc"> <p>Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers</p> </li> <li style="list-style-type:disc"> <p>Familiar with checking customer profile with back-office system</p> </li> <li style="list-style-type:disc"> <p>Good problem solving skills</p> </li> <li style="list-style-type:disc"> <p>Fluent in English and Mandarin</p> </li> </ul> <p> </p>