About this role
<p><strong>Working Locations</strong>: 灣仔 / 尖沙咀 / 荃灣 Wan Chai / Tsim Sha Tsui / Tsuen Wan</p> <p><strong>Working Hours</strong> (5.5 days work): Mon to Fri 09:00-18:00; Sat 09:00-13:00</p> <p> </p> <p><strong>Your role:</strong></p> <ul> <li>Provide counter service to walk-in and pre-booked customers at service centre</li> <li>Solve MPF related enquiries and complaints effectively</li> <li>Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public</li> <li>Perform services according to company rules and relevant regulatory requirements</li> </ul> <p> </p> <p><strong>To succeed in this role:</strong></p> <ul> <li>Form 5 or above with customer service / service counter experience</li> <li>Fresh graduates with good communication skills are also welcome</li> <li>Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)</li> <li>Good communication and presentation skills and frontline experience</li> <li>Patient and enjoy team play</li> <li>Familiar with checking customer profile with back-office system</li> <li>Fluent in English or Mandarin is a plus</li> </ul>