Customer Service Executive (Hong Kong, HK, HK) @ HKT Services Limited

<p>You will contribute to the total customer satisfaction by providing general helpdesk support to end users. <br><br><strong>Your role:</strong></p> <ul> <li style="list-style-type:disc"> <p>Provide technical support via phone and email to address query/incident reported from users</p> </li> <li style="list-style-type:disc"> <p>Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues</p> </li> <li style="list-style-type:disc"> <p>Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required</p> </li> <li style="list-style-type:disc"> <p>Monitor and maintain service quality in accordance to Service Level Agreement</p> </li> <li style="list-style-type:disc"> <p>5-day work per week; shift duty needed from Monday to Sunday</p> </li> </ul> <p><strong>To succeed in this role:</strong></p> <ul> <li style="list-style-type:disc"> <p>DSE Graduate or above </p> </li> <li style="list-style-type:disc"> <p>Willing to take <strong>7x24 shift duty</strong> (42.5 hours&apos; per week)</p> </li> <li style="list-style-type:disc"> <p>Ability to multi-task in a fast-paced environment</p> </li> <li style="list-style-type:disc"> <p>Good command of spoken and written Cantonese, English and Mandarin </p> </li> <li style="list-style-type:disc"> <p><strong>Candidate with more experience will be considered for the position of Senior Customer Service Executive.</strong></p> </li> </ul> <p><strong><em>Fresh Graduate will also be considered.</em></strong></p> <p><strong>We offer :</strong></p> <ul> <li style="list-style-type:disc"> <p>14 days&apos; paid annual leave</p> </li> <li style="list-style-type:disc"> <p>Birthday leave</p> </li> <li style="list-style-type:disc"> <p>Comprehensive medical coverage</p> </li> <li style="list-style-type:disc"> <p>Non-Contributory Provident Fund</p> </li> <li style="list-style-type:disc"> <p>Attractive incentive bonus and shift allowance (if applicable)</p> </li> <li style="list-style-type:disc"> <p>Structured training programme</p> </li> <li style="list-style-type:disc"> <p>Clear career path</p> </li> </ul>