Customer Service Executive (Hong Kong, HK, HK) @ HKT Services Limited

<p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif"><span style="color:#2e3849">主要職責</span></span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:#2e3849">:</span></span></span></span></span></span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">通過多種渠道</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif">(</span></span><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">電話、電子郵件、實時聊天）以及時的方式解答一般查詢和投訴，提升客戶的整體滿意度</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">為電子平台及手機</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif">APP</span></span><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">用戶提供協助及指導</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">遵守所有監控和服務規定，確保熱線運作順暢</span></span></span></span></span></span></span></span></span></li> </ul> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif"><span style="color:#2e3849">職位要求</span></span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:#2e3849">:</span></span></span></span></span></span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">中五或以上程度</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">歡迎應屆畢業生申請</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">良好的粵語、基本英語和普通話</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">懂得中英文輸入法</span></span></span></span></span></span></span></span></span></li> </ul> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif"><span style="color:#2e3849">工作地點：荃灣</span></span></span></span></span></span></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif"><span style="color:#2e3849">工作時間</span></span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:#2e3849">:</span></span></span></span></span></span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">星期一至五</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"> 09:00 - 19:00 (</span></span><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">每日</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif">8-8.5</span></span><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">小時一更</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif">)</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">星期六</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"> 09:00 - 13:00 (</span></span><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">長短週</span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif">)</span></span></span></span></span></span></span></span></span></li> </ul> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"> </span></span></span></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif"><span style="color:#2e3849">全職同事可享以下福利待遇</span></span></span><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:#2e3849"> :</span></span></span></span></span></span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif">14</span></span><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">天有薪年假</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">生日假</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">員工介紹獎金</span></span> </span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">完善在職培訓</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">免費醫療福利包括門診及住院保障</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="color:#2e3849"><span><span><span style="vertical-align:baseline"><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Microsoft JhengHei', sans-serif">電訊及其他産品員工折扣優惠</span></span></span></span></span></span></span></span></span></li> </ul>