About this role
<p style="text-align:justify;line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;color:#2e3849;border:none windowtext 1.0pt;padding:0.0cm">Your role:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:1.0E-4pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Manage incoming customer service hotline call and email inquiries and complaints, provide ease of contact service to customers</li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Support customer accounts with effective order management and service coordination</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Handle service requests raised by customers and relate the issues to relevant internal parties</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Perform any ad hoc assignments as requested</span></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;border:none windowtext 1.0pt;padding:0.0cm">To succeed in this role:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">DSE/ Form 5 graduates with minimum 2 years' account service working experience</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Good communication skills, customer-oriented, innovative and self-confident</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Good PC skills, familiar with MS Office is an advantage</span></li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:1.0E-4pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Eager to learn integrated AI technologies, including AI automation and MS CoPilot</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Good command of both spoken and written English & Chinese</span></li> <li style="margin-bottom:1.0E-4pt;text-align:justify;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Fresh Graduates with good communication will also be considered</span></li> </ul>