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System Analyst (Hong Kong, HK, HK) @ HKT Services Limited

Hong Kong, HK, HKOnsiteFull-time
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About this role

<p>As Assistant Project Manager, you will support project execution, facilitate cross-functional collaboration, and actively contribute to AI integration within our Hong Kong operations. This versatile role combines project management, business analysis, training, and prompt engineering responsibilities.</p> <p> </p> <p><strong>Your Role</strong></p> <ul type="disc"> <li>Assisting in the planning, coordination, and delivery of operational projects and AI initiatives, ensuring alignment with timelines, quality standards, and business objectives.</li> <li>Conducting business analysis to gather requirements, identify process improvements, and translate operational needs into actionable AI-enhanced solutions.</li> <li>Designing, testing, and refining AI prompts to optimize outputs from generative AI tools, enabling more effective automation, content generation, customer support enhancements, and internal efficiency gains.</li> <li>Delivering training sessions and coaching to team members on AI tools, best practices, and prompt engineering techniques to build internal capability and adoption.</li> <li>Preparing professional presentations, reports, and stakeholder communications with clarity, maturity, and a positive, approachable demeanor.</li> <li>Acting as an internal ambassador for AI adoption — proactively promoting its value, demonstrating enthusiasm, and fostering a collaborative, user-friendly culture around AI technologies.</li> <li>Supporting day-to-day operational excellence by bridging communication between operations teams, management, and external stakeholders.</li> <li>Monitoring project progress, identifying risks, and contributing to continuous improvement through AI-driven insights and process optimization.</li> </ul> <p> </p> <p><strong>To Succeed in this Role</strong></p> <ul type="disc"> <li>Relevant experience in project coordination, business analysis, or a related support role, preferably in telecommunications, operations, or a technology-driven environment.</li> <li>Strong AI-savvy mindset with genuine enthusiasm for AI technologies and their practical application in business operations — including hands-on experience with generative AI tools and prompt engineering to achieve reliable, high-quality results.</li> <li>Demonstrated ability to wear multiple hats: project management, business analysis, training delivery, and prompt engineering (practical knowledge of crafting, iterating, and optimizing prompts for business outcomes is essential).</li> <li>Excellent professional presentation and communication skills, both verbal and written — able to engage stakeholders confidently, clearly, and persuasively.</li> <li>Mature mindset with a friendly, approachable, and ambassadorial approach — proactive in building relationships, promoting AI positively, and supporting team members with patience and positivity.</li> <li>Fluency in Cantonese and business-level proficiency in written English for effective internal and stakeholder communication.</li> <li>Strong organizational skills, attention to detail, and ability to multitask in a fast-paced operational environment.</li> <li>A bachelor&apos;s degree or higher in a relevant field (e.g., Business Administration, Information Technology, Communications, Artificial Intelligence, or related disciplines); certifications in project management, Agile, or AI/prompt engineering are advantageous.</li> <li>Willingness to be based in Hong Kong with flexibility for in-office collaboration.</li> </ul> <p> </p> <p> </p>

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