About this role
<p> </p> <p><strong>Your Role:</strong></p> <ul type="disc"> <li>Responsible for executive support for internal VIP users on: Desktop hardware, Microsoft Windows, Mac OS, Office, Outlook, NAS Storage and networking both in the required location.</li> <li>Provides weekly reports included incident, problems and project status reports</li> <li>Responsible for VC support to meeting if requested.</li> <li>Manage and update windows PC built and update PC configuration to ensure all system are up to date</li> <li>Manage VMware & HCI updating and coordinated with Vendor.</li> <li>Coordinate with Group Office for any troubleshooting, system enhancement, and project implementation</li> <li>Skills on supporting tablet or smart phones, and computer Identify, resolve and escalate business issues as appropriate</li> <li>Monitoring Network performances (LAN and WIFI)</li> <li>Provide after office hours on-call support</li> <li>Deliver executive support for special events</li> <li>Negotiate with vendors and suppliers</li> </ul> <p> </p> <p><strong> To Succeed in this role:</strong></p> <ul type="disc"> <li>Higher Diploma or above in Information Technology / Computer Science or other related disciplines or a related field, or equivalent combination of education, certification, and experience.</li> <li>Minimum 3 years of relevant IT experience of: Windows and/or Mac, Microsoft Office, M365 & UEM , networking, hardware/software maintenance and repair.</li> <li>Familiarity supporting remote customers using tools such as Zoom, Google Meet, Teams.</li> <li>Good to have Knowledge of Storage and Network.</li> <li>Must have knowledge of VMWare and Windows platform.</li> <li>Demonstrated problem-solving, customer service skills, confidentiality, organization, prioritization, troubleshooting, proficient written and verbal communication.</li> </ul> <p> </p>