About this role
<p><b>Key Responsibilities</b></p> <p><br> • Utilize digital tools to monitor and optimize pension administration processes, ensuring compliance with regulatory requirements and service delivery standards.<br> • Support the design and implementation of a tech-driven quality control framework, leveraging data analytics and process automation to enhance operational efficiency.<br> • Investigate and resolve customer complaints and operational incidents using advanced problem-solving techniques and digital solutions, while preparing comprehensive reports for stakeholders.<br> • Lead and execute User Acceptance Testing (UAT) for system enhancements, ensuring seamless integration of new technologies and platforms.<br> • Collaborate with cross-functional teams to support trustee onboarding and data migration projects, ensuring data accuracy and system reliability.<br> • Continuously review and update procedures and guidelines, incorporating fintech innovations to improve quality management, complaint resolution, and regulatory reporting.<br> • Take ownership of ad-hoc projects, exploring innovative solutions to drive process improvements and operational excellence.<br> </p> <p><b>Requirements</b></p> <p><br> • Bachelor’s degree or equivalent education.<br> • 2-4 years of experience in pension administration, with at least 1 year of experience in internal control or quality control monitoring preferred.<br> • A fintech mindset with a strong interest in leveraging technology to solve problems and improve processes.<br> • Proficiency in digital tools and platforms, with advanced skills in MS PowerPoint, Excel, and Word. Experience with data analytics tools is a plus.<br> • Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.<br> • Excellent communication and interpersonal skills, with the ability to collaborate effectively in a fast-paced, tech-driven environment.<br> • Proficiency in both spoken and written English and Chinese at a business level.<br> • Fresh graduates or candidates with less experience but a demonstrated passion for fintech and quality assurance will be considered for the Executive, Quality Assurance position.<br> </p>