About this role
<p>Responsibilities</p> <p> </p> <ul> <li>Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.</li> <li>Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery. Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes. </li> <li>Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.</li> <li>Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication.</li> <li>Support cross-departmental efforts in handling and resolving customer inquiries or complaints efficiently using integrated systems to enhance service delivery.</li> <li>Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations, utilizing software tools to streamline processes and improve efficiency.</li> <li>Handle ad-hoc projects as assigned.</li> </ul> <p> <br> Requirements</p> <p> </p> <ul> <li>Diploma holder. Fresh graduates are welcome</li> <li>Experience in customer service, MPF administration, or a related field is preferred but not mandatory. Familiarity with CRM systems or setting up one would be an advantage.</li> <li>Strong communication skills, with the ability to convey complex information clearly and professionally.</li> <li>A customer-centric mindset with a proactive approach to problem-solving.</li> <li>Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li> <li>Team player with the ability to collaborate effectively across departments.<br> </li> </ul>