About this role
<p><strong>Job Task</strong></p> <ul type="disc"> <li>Develop various applications to automate business processes and enhance operational excellence within call center operations and analytics.</li> <li>Assist in the study, design, implementation, testing, and rollout of diverse programs.</li> <li>Explore innovative solutions to address a range of business use cases</li> <li>Review existing processes and recommend program developments to facilitate improvements in business operations.</li> <li>Provide ongoing user support for applications and their functionalities</li> </ul> <p> </p> <p><strong>The Person</strong></p> <ul type="disc"> <li>Degree or Higher Diploma holder in Computer Science, Information Technology or related discipline</li> <li>3+ year relevant IT experience, with solid knowledge in application development, system analysis & design, implement, maintenance or technical support</li> <li>In-depth knowledge on Power Platform, especially in Power Apps, Power Automate, SharePoint List and Office Scripts) Type Script, XML, JSON, HTML, CSS</li> <li>Proficiency in VBA and Excel Operations (Table, Formula, Number Formatting)</li> <li>Applicants with RPA development experiences has an added advantage</li> <li>Knowledgeable in web application development</li> <li>Familiar with system development life cycle.</li> <li>Independent, self-motivated, and willing to learn.</li> <li>Systematic, Good analytical and problem solving skills.</li> </ul>