About this role
<p>The position is responsible for end-to-end billing operations for IoT and Mobility products, ensuring billing accuracy, timeliness, compliance, customer/partner satisfaction, and strong operational controls. Leads day-to-day billing execution (including complex billing models), drives process improvement and automation, and partners closely with Product, Sales, Account Management, Finance, Tax/Legal, and IT to support growth and minimize revenue leakage.</p> <p> </p> <p>Your Role:</p> <ul> <li>Billing Operations Delivery (BAU) <ul> <li>Own and execute the end-to-end billing cycle for IoT and Mobility products, including recurring charges, usage-based billing, one-off fees, adjustments, rebates/credits, and special billing arrangements.</li> <li>Ensure invoices are generated accurately and on schedule, with proper supporting documentation and audit trail.</li> <li>Manage billing exceptions, corrections, and billing disputes; coordinate resolution with internal stakeholders and customers/partners within defined SLAs.</li> <li>Support month-end close activities: accruals, revenue/billing reconciliation, billing cut-off controls, and reporting for Finance.</li> </ul> </li> <li>Billing Accuracy, Revenue Assurance & Controls <ul> <li>Establish and maintain robust controls to prevent revenue leakage and ensure compliance</li> <li>Perform periodic billing accuracy checks, trend analysis, and root cause investigations for recurring issues.</li> <li>Define and monitor key operational metrics (e.g., billing timeliness, billing accuracy rate, dispute aging, credit note volume, adjustment reasons)</li> </ul> </li> <li>Product & Commercial Support (IoT + Mobility) <ul> <li>Translate commercial terms (contracts/price books) into executable billing configurations and operational runbooks.</li> <li>Advise on billing feasibility, operational risks, and customer onboarding readiness for new deals and product launches.</li> </ul> </li> <li>Dispute, Settlement & Vendor Management (if applicable) <ul> <li>Manage partner/customer billing disputes and settlement activities (e.g., B2B accounts, wholesale, interconnect/roaming-type arrangements if relevant to your business).</li> <li>Coordinate investigations, evidence preparation, and negotiation support; ensure accurate and timely settlement approvals and documentation.</li> </ul> </li> <li>Process Improvement & Automation <ul> <li>Drive continuous improvement initiatives to reduce manual effort, improve accuracy, and shorten billing cycle time (e.g., automation of invoice extraction, validation checks, workflow approvals).</li> <li>Work with IT/digital teams on system enhancements, incident triage, and backlog prioritization; define clear requirements, UAT plans, and go-live readiness.</li> <li>Maintain SOPs, control documents, and training materials; lead knowledge transfer to ensure resilience and cross-coverage.</li> <li>People Leadership & Stakeholder Management</li> <li>Lead and coach the billing operations team; set clear goals, performance expectations, and development plans.</li> <li>Manage stakeholders across Product, Sales, Account Management, Finance, IT, Tax/Legal, and external partners/vendors.</li> <li>Communicate status, risks, and remediation plans clearly; provide management-ready updates and decision papers when needed.</li> </ul> </li> </ul> <p> </p> <p>To Succeed in this Role:</p> <ul> <li>Bachelor’s degree in Business, Finance, Accounting, Information Systems, or related disciplines.</li> <li>8–10 years of experience in billing operations, revenue assurance, order-to-cash, finance operations, or related telecom/technology operations.</li> <li>Solid experience in Mobility billing (postpaid/prepaid concepts, usage rating, discounts, adjustments) and/or IoT billing models (SIM lifecycle, usage, pooled data, device + connectivity bundles, enterprise billing).</li> <li>Proven experience with billing controls, audits, reconciliations, dispute handling, and operational risk management.</li> <li>Experience leading projects/process improvement; exposure to automation and data-driven operations is a strong advantage.</li> </ul>