Senior Customer Services Officer (Hong Kong, HK, HK) @ HKT Services Limited

<p><strong>Your role:</strong></p> <ul> <li style="list-style-type:disc"> <p>Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.</p> </li> <li style="list-style-type:disc"> <p>Work closely with internal and external parties to ensure timely and professional service to customers</p> </li> <li style="list-style-type:disc"> <p>Handle and resolve the problem cases independently</p> </li> <li style="list-style-type:disc"> <p>Perform any ad hoc tasks as assigned</p> </li> </ul> <p> </p> <p><strong>Requirements: </strong></p> <ul> <li style="list-style-type:disc"> <p>HKCEE / DSE or above in any disciplines</p> </li> <li style="list-style-type:disc"> <p>IIQE Paper 1 &amp; 3 required</p> </li> <li style="list-style-type:disc"> <p>Minimum of 2 years&apos; working experience at customer services / insurance industry with at least 1 year in Employee Benefit</p> </li> <li style="list-style-type:disc"> <p>Shift duty is required</p> </li> </ul> <p><strong> </strong></p> <p><strong>We Offer:</strong></p> <ul> <li style="list-style-type:disc"> <p>Performance bonus</p> </li> <li style="list-style-type:disc"> <p>Medical and dental insurance coverage</p> </li> <li style="list-style-type:disc"> <p>Structured training programme</p> </li> <li style="list-style-type:disc"> <p>Clear and excellent career path</p> </li> <li style="list-style-type:disc"> <p>Birthday Leave</p> </li> <li style="list-style-type:disc"> <p>Staff Discount</p> </li> </ul>