About this role
<table style="width:1583.0px" cellspacing="0" cellpadding="0"> <tbody> <tr> <td> <div><span id="internalJobDescriptionTitle"><br>Internal Job Description</span> <div id="internaljobDescription" tabindex=""> <p><strong>Job duties:-</strong></p> <ul> <li>Investigate, manage, and resolve complaint cases receive from service centre and contact centre</li> <li>Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system</li> <li>Prepare complaint report with finding and understanding of complaint root cause and evidence</li> <li>Suggest solutions, remedial and preventive measures</li> <li>Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases</li> </ul> <p><strong>Job requirements:-</strong></p> <ul> <li>University degree holder</li> <li>1 year or above experience in MPF and Pension experience</li> <li>With at least 1 year of experience in MPF complaint investigation</li> <li>Familiar with MPFA Regulatory and MPF administration processes</li> <li>Excellent English writing skills and reporting</li> <li>Self-initiative, independent with good interpersonal and communication skills</li> <li>Detailed and comprehensive searching skill on all possible material facts related to a complaint case</li> </ul> </div> </div> </td> </tr> </tbody> </table> <p> </p>