About this role
<p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Job Purpose</span></strong></p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Support the establishment and continuous enhancement of governance, compliance, risk management, and process improvement frameworks to ensure HKT Teleservices’ operations comply with regulatory, contractual, and internal control requirements while driving operational efficiency.</span></p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Responsibilities</span></strong></p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Governance & Compliance</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Support the design, implementation, and maintenance of governance and compliance frameworks in line with regulatory requirements, group policies, and industry best practices.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Draft, review, and update policies, procedures, and control standards to ensure regulatory and operational alignment.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Monitor compliance with PDPO, telecommunications regulations, and client contractual obligations, and escalate issues where required.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Conduct compliance reviews, control assessments, and gap analyses, and track remediation actions to closure.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Risk Management & Internal Controls</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Support enterprise risk management activities including risk identification, assessment, mitigation, and monitoring.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Maintain risk registers, compliance dashboards, and management reports with clear risk visibility.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Partner with business units to embed internal controls into day‑to‑day operational processes.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Compliance & Process Improvement</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Collaborate closely with corporate functions and internal teams to address policy changes, control gaps, and compliance issues through structured and systematic approaches.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Maintain and enhance best practices across end‑to‑end business functions, from business development to finance operations, ensuring seamless unit operations.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Participate in system implementation and enhancement projects, including but not limited to finance and enterprise applications, ensuring controls and compliance requirements are built in.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Identify process improvement, operational efficiency, and cost‑saving opportunities while maintaining strong governance standards.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Audit & Assurance</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Act as a key audit coordinator for internal audits, external audits, regulatory reviews, and client audits.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Prepare audit documentation, respond to audit enquiries, and track corrective actions to timely completion.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Support certification and assurance programs (e.g. ISO, SOC), where applicable.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Advisory, Reporting & Stakeholder Management</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Provide governance and compliance advisory support on new initiatives, system changes, and process enhancements.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Liaise with internal stakeholders, Group functions, auditors, consultants, and clients on compliance matters.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Prepare regular and ad‑hoc governance, risk, and compliance reports for management review.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.25in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849"> </span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.25in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Requirements</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Bachelor’s degree in Business Administration, Accounting, Finance, Law, Risk Management, or a related discipline.</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Minimum 5 years of relevant experience in governance, compliance, risk management, internal audit, or related functions.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Experience in telecommunications, outsourcing/BPO, or other regulated industries is an advantage.</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Exposure to internal controls, regulatory compliance, audit coordination, and system implementation projects is preferred.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Well versed in system implementation (e.g. ACATS currently and future RMC systems to support Governance).</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Good understanding of governance, risk, and compliance principles.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Good knowledge of the Hong Kong regulatory and compliance environment.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Strong analytical, documentation, and reporting capabilities.</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Effective communication and stakeholder management skills.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Detail-oriented, well-organized, and able to manage multiple priorities independently.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Good command of English and Chinese (Cantonese and/or Mandarin).</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">High level of integrity and professionalism.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Proactive, adaptable, and solution-oriented mindset, with a strong change mindset and ability to work effectively under pressure.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Strong sense of ownership and accountability.</span></li> <li style="color:#2e3849;margin-bottom:0.0in;text-align:justify;line-height:18.4pt;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Collaborative team player with a continuous improvement focus.</span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849"> </span></em></p> <p style="margin:0.0in;text-align:justify;line-height:18.4pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#2e3849">Candidates with more extensive experience will be considered as Manager.</span></em></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p>