About this role
<p><strong>#Job Summary</strong></p> <p>Cultivating and maintaining a relationship with the customer through regular customer contact and registration of the customer satisfaction in close cooperation with headquarters.</p> <p>Acting in line with the company strategy and corporate values.</p> <p>KNAPP and Customer Service representative.</p> <p>Responsible for consulting, specifying and tendering for customer service business development opportunities in alignment with our headquarters and KUK.</p> <p> </p> <p><strong>#Duties and responsibilities include, but are not limited to:</strong></p> <ul> <li>Assuming the role of Account Manager for assigned customers</li> <li>Maintaining and developing customer relationships based on the assigned customers</li> <li>Representing KNAPP and Customer Service</li> <li>Market observation, reporting and active involvement in the development of new services</li> <li>Regular market presence (visits to customers, trade fairs and subsidiaries)</li> <li>Close cooperation with Account and/or Service Managers of KNAPP UK</li> <li>Information management within KNAPP as well as between KNAPP and the headquarters and customers related to all CS Service Modules</li> <li>Recognizing sales opportunities and selling small-scale projects, trainings and consulting as well as contributing actively to the sale of all service products</li> <li>Creation of offers, observing the urgency of offers, status maintenance and analysis as well as invoice release – offer project management</li> <li> Responsible for creating budgets related to order receipt and sales</li> <li>Responsible for fulfilling the order receipt goals based on the task matrix for assigned customers </li> <li>Active interface with the sales department</li> <li>Customer satisfaction management</li> </ul> <p> </p> <p><strong>#Skills, qualifications and experience</strong></p> <ul> <li>Commercial/technical education</li> <li>Excellent knowledge of the KNAPP products, systems and internal process sequences</li> <li>Knowledge of intralogistical processes and solutions</li> <li>Excellent dealing with business partners and in-house interfaces</li> <li>Knowledge of tools used in his/her own professional field</li> </ul> <p> </p> <p><strong>#Important behaviours to have in line with our company values</strong></p> <ul> <li>Appreciation – Recognises the achievement of others</li> <li>Creativity – Is resourceful and innovative</li> <li>Courage – Willing to learn and try new things</li> <li>Openness – Always approachable and helpful</li> <li>Reliability – Consistently gives their best</li> </ul> <p> </p> <p><strong>#Local benefits</strong></p> <p>Some locations have local benefits; please speak to a member of the management team. </p>