About this role
<div style="margin-bottom:auto;margin-left:auto;margin-right:auto;margin-top:auto;text-align:center"> <h1 style="text-align:center"> </h1> <div style="color:#337ab7;font-family:'Roboto Condensed', sans-serif;font-size:30.0px;font-weight:bold;margin-bottom:20.0px;margin-left:0.0;margin-right:0.0;margin-top:20.0px"><b>LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER? </b></div> <div style="color:#337ab7;font-family:'Roboto Condensed', sans-serif;font-size:30.0px;font-weight:bold;margin-bottom:20.0px"><b>IF YES, THIS IS THE PERFECT ROLE FOR YOU! </b></div> </div> <div style="font-family:'Roboto Condensed', sans-serif;font-size:19.0px;line-height:32.0px;margin-bottom:auto;margin-left:auto;margin-right:auto;margin-top:auto"> <p>As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.</p> <p style="margin-top:20.0px"><b>What will you benefit from? </b></p> <ul style="margin-top:20.0px"> <li><b>Career progression</b> - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!</li> <li><b>Profit sharing scheme</b> - We’re one big international family who exclusively shares the profit we make with our employees.</li> <li><b>We play sport together</b> and have regular team socials!</li> <li><b>Quarterly bonus scheme</b></li> <li><b>Permanent contracts with fair pay </b> - We don’t believe in zero-hour contracts.</li> <li><b>Cycle to work scheme </b> - 25% discount on a bike of your choice.</li> <li><b>30% staff discount </b>on our Decathlon products.</li> </ul> <p><b>Discover more of our company benefits <a href="https://jobs.decathlon.co.uk/benefits">here</a>.</b></p> </div> <div style="margin:auto;font-family:'Roboto Condensed', sans-serif;font-size:19.0px;line-height:32.0px"> <p style="margin-top:20.0px"><b>What’s involved?</b></p> <div style="height:20.0px"></div> <p> Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for: </p> <ul> <li>Problem solving</li> <li>Customer Service</li> <li>Proactive decision making</li> <li>Communication</li> <li>Product and sport knowledge</li> </ul> <div style="height:20.0px"></div> <p> Sound good so far? If so, here are the types of people that we’re looking for… </p> <p style="margin-top:20.0px"><b>Who are you?</b></p> <ul style="margin-top:20.0px"> <li>An active sporty person.</li> <li>People orientated with a high sense of service.</li> <li>Problem solver and creative thinker.</li> <li>Fluent in English with excellent written communication.</li> </ul> </div> <div style="height:20.0px"></div><div style="font-family:'Roboto Condensed', sans-serif;font-size:19.0px;line-height:32.0px;margin-bottom:auto;margin-left:auto;margin-right:auto;margin-top:auto"><b>Additional Information:</b> <div style="height:20.0px"> </div> <p>As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.</p> </div> <div style="height:20.0px"> </div> <div style="margin-bottom:auto;margin-left:auto;margin-right:auto;margin-top:auto;text-align:center"> <h1 style="text-align:center"> </h1> <div style="line-height:50.0px;margin-bottom:60.0px"><b style="color:#337ab7;font-family:'Roboto Condensed', sans-serif;font-size:30.0px;font-weight:bold;margin:20.0px 0.0px 20.0px 0.0px">IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY! </b></div> </div>