About this role
<p style="text-align:justify;background-color:#ffffff;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222">International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport. </span></p> <p style="text-align:justify;background-color:#ffffff;margin-top:0.0pt;margin-bottom:0.0pt"> </p> <p style="text-align:justify;background-color:#ffffff;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222">At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!</span></p><p style="text-align:justify;margin-top:12.0pt;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif">As a Sport Advisor, you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.</span></p> <p style="text-align:justify;margin-top:12.0pt;margin-bottom:12.0pt"><strong><span style="font-size:9.0pt;font-family:Inter, sans-serif">What You'll Do:</span></strong></p> <ol style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#3643ba;font-weight:bold"> <p style="text-align:justify;margin-top:12.0pt;margin-bottom:0.0pt"><strong><span style="font-size:9.0pt">Deliver exceptional customer experiences by providing tailored product and service solutions:</span></strong></p> </li> </ol> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-weight:400.0">Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience. </span></p> </li> </ul> <p> </p> <ol style="margin-top:0.0px;margin-bottom:0.0px" start="2"> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#3643ba;font-weight:bold"> <p style="text-align:justify;margin-top:12.0pt;margin-bottom:0.0pt"><strong><span style="font-size:9.0pt">Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:</span></strong></p> </li> </ol> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;font-weight:300.0;margin-left:36.0pt"> <p style="text-align:justify;margin-top:0.0pt;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-weight:400.0">Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. </span></p> </li> </ul> <p style="text-align:justify;margin-top:12.0pt;margin-bottom:12.0pt"><strong><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222">Who You Are:</span></strong></p> <p style="text-align:justify;margin-top:12.0pt;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0">We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:</span></p> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:12.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">A Sports Enthusiast:</span><span style="font-size:9.0pt"> You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Customer-Focused:</span><span style="font-size:9.0pt"> You're dedicated to providing exceptional customer service and building positive relationships with every individual. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">A Collaborative Teammate:</span><span style="font-size:9.0pt"> You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">An Effective Communicator:</span><span style="font-size:9.0pt"> You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">A Problem-Solver:</span><span style="font-size:9.0pt"> You're resourceful, adaptable, and able to think critically to find effective solutions to challenges. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Efficient and Organised:</span><span style="font-size:9.0pt"> You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-weight:400.0">Committed to Growth:</span><span style="font-size:9.0pt"> You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others. </span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0"> <p style="margin-top:0.0pt;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-weight:400.0">Emotionally Intelligent:</span><span style="font-size:9.0pt"> You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships. </span></p> </li> </ul> <p style="text-align:justify;margin-top:12.0pt;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222;font-weight:300.0">In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.</span></p><p style="text-align:justify;background-color:#ffffff;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222">If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.</span></p> <p style="text-align:justify;background-color:#ffffff;margin-top:0.0pt;margin-bottom:0.0pt"> </p> <p style="text-align:justify;background-color:#ffffff;margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif;color:#222222">Get to enjoy the following benefits and perks:</span></p> <p> </p> <ul style="margin-top:0.0px;margin-bottom:0.0px"> <li style="font-size:9.0pt;font-family:Inter, sans-serif"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt">Healthy discounts on all Decathlon goodies</span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt">Fun weekly Staff Sports/Activities</span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt">Pedal your way to work with the Cycle-to-Work Scheme</span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt">Dive into top-notch training at Decathlon Academy</span></p> </li> <li style="font-size:9.0pt;font-family:Inter, sans-serif"> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt">Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!</span></p> </li> </ul> <p style="margin-top:0.0pt;margin-bottom:0.0pt"><span style="font-size:9.0pt;font-family:Inter, sans-serif">… and many more</span></p>