About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><div> <p><strong>As our Customer Service Representative, you’ll play a key role in delivering exceptional end‑to‑end customer service by ensuring seamless order management, transparent communication, and operational accuracy across our supply chain.</strong></p> <p>You’ll be the trusted link between our customers, internal teams, and logistics partners. Success in this role means customers receive timely information, accurate documentation, and dependable deliveries — resulting in stronger relationships, minimized escalations, improved data quality, and a consistently superior service experience. Your work directly enhances operational efficiency and promotes a more reliable and customer‑centric environment.</p> <p><strong>You’ll collaborate with</strong> Business Units, Supply Chain Management, the Warehouse team, and other cross‑functional partners, taking ownership of core order‑to‑delivery processes and customer communication workflows. Your contributions will help us move toward a more <strong>efficient, transparent, and service‑driven</strong> future.</p> <p>Location : Pimpri, Pune</p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><ul> <li><strong>Lead</strong> direct sales operations from global Danfoss locations to customers across India to ensure smooth order fulfillment and achievement of monthly sales targets.</li> <li><strong>Support</strong> customers, CCH teams, and internal stakeholders by managing returns, rejections, credit/debit notes, and providing assistance to the Collections team when needed.</li> <li><strong>Collaborate</strong> closely with the Exim Team to track import shipment status, enable timely customs clearance, and share all required documents and information.</li> <li><strong>Use your skills in</strong> order management, inventory coordination, and SAP processes to optimize DLC business inventory levels and enhance overall operational accuracy.</li> <li><strong>Continuously learn and share knowledge</strong> to strengthen adherence to the Danfoss global Order Management process and improve how we operate and serve customers.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><p> </p> <ul> <li>Minimum <strong>8 years of demonstrated experience</strong> in Customer Service, preferably within the <strong>Order‑to‑Cash (O2C)</strong> cycle, with strong ability to manage end‑to‑end order processes accurately.</li> <li><strong>Bachelor’s degree</strong> in a relevant discipline, with the capability to apply academic knowledge to real‑world customer service and order management operations.</li> <li><strong>Proficiency in</strong> SAP SD, BI platforms, Excel, and EDI process monitoring, with strong analytical and troubleshooting skills to support accurate reporting and smooth order flow.</li> <li><strong>Ability to work effectively</strong> in fast‑paced, cross‑functional environments, collaborating across global teams while maintaining high attention to detail and multitasking efficiently.</li> <li><strong>Strong communication skills</strong> (written and verbal) and a mindset focused on problem‑solving, continuous improvement, and delivering high‑quality service.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <ol> <li><span style="font-family:Verdana;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</span></li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>