About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><div> </div> <div><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">As our <strong>Internal Technical Support (m/f/d)</strong>, you’ll play a key role in ensuring efficient, reliable, and customer‑focused technical support.</span></div> <div><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Your impact? You make sure customer inquiries are handled precisely, technical solutions run smoothly, and our sales team is backed by expert guidance. Our customers benefit from dependable answers and tailored solutions that keep their applications stable, efficient, and ready for future challenges.</span></div> <div><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">You’ll collaborate closely with internal teams and take ownership of technical clarification, documentation, testing, and customer support—helping us move toward a more efficient and customer‑centric future.</span></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p> </p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Handle phone and written customer inquiries and ensure reliable technical support</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Support customers by independently developing customer‑specific technical solutions</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Collaborate with internal teams on the design, configuration, and commissioning support of our frequency converters—including documentation</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Use your technical skills to execute laboratory tests that enable customer‑specific solution implementation</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Continuously learn and share knowledge by preparing, organizing, and delivering customer trainings and supporting our sales team with technical expertise</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><div> </div> <div> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Completed apprenticeship in an electrotechnical field and experience in technical support with a proven ability to develop customer‑specific solutions</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Confident use of technical tools and systems, or a strong willingness to learn them</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ability to work independently, in a structured and solution‑oriented way</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Strong communication skills in German, both written and spoken</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">A mindset focused on problem‑solving and continuous improvement</span></li> </ul> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p> </p> <ol> <li>We promote from within and support your learning with mentoring, training, and access to global opportunities.</li> <li>You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</li> <li>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.</li> <li>You’ll receive benefits like an attractive compensation package, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</li> </ol> <p>We offer an attractive salary package for this role, featuring a minimum annual gross salary of 41,000.00 Euro. Final compensation will be based on your qualifications and experience, including an additional annual performance bonus. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p> </p> <p><span style="font-family:Verdana;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">For further information about the position, please contact Sílas Kateh, Talent Acquisition Partner, at +49 (0)461 4301 4060.</span></span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>