About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">As <strong>Service Engineer (m/f/d)</strong>, you will be the crucial link between customers, partners, and our service network – ensuring that technical issues are resolved quickly and smoothly. Your work directly impacts customer satisfaction and keeps critical systems running.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">You’ll join a collaborative, KPI-driven team where your ideas and initiative matter – whether you are early in your career or bringing first hands-on experience. This role is a great entry point to build deep expertise in drives technology and after-sales service.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Based in Offenbach, you’ll gain strong onboarding support while contributing to a global service organization that is becoming increasingly digital, connected, and customer-focused.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Own service cases end-to-end, ensuring fast response times and high-quality resolution for customers and partners</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Provide technical support across the full drives portfolio via phone, email, and digital tools, including remote troubleshooting</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Coordinate service activities across local and international teams, including dispatching cases to certified service partners</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Collaborate closely with customers, sales, field service technicians, and global service teams to deliver seamless support</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Identify opportunities to enhance service offerings and generate leads based on customer interactions and installed base insights</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><p style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Technical foundation in electrical engineering from basic training / education</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">First experience or strong interest in drives technology, applications, or technical customer support (junior profiles are also welcome)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Comfort with digital tools such as CRM/service systems, MS Excel & Word, and chat-based communication tools</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Customer-focused, proactive mindset with a willingness to learn, collaborate, and take ownership</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Strong communication skills in German and English</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <ol> <li><span style="font-family:Verdana;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</span></li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">For further information about the position, please contact Franziska Reiter, Talent Acquisition Partner, at +49 (0)40 7367 5109.</span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;color:white">#LI-FR1</span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>