About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p> </p> <div>Join our Customer Care team and play a key role in delivering a seamless customer experience across the US and EMEA regions.</div> <div>In this role you will manage the team and collaborate closely with internal team and drive results in line with the Danfoss way.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p> </p> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <table style="width:595.0pt" border="0" cellspacing="0" cellpadding="0"><colgroup><col style="width:595.0pt"></colgroup> <tbody> <tr style="height:13.0pt"> <td style="width:595.0pt">Lead, mentor, and coordinate the Customer Service team to ensure service levels and accuracy in daily operations.</td> </tr> <tr style="height:13.0pt"> <td>Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.</td> </tr> <tr style="height:13.0pt"> <td>Provide coaching, training, and guidance to improve team capabilities and service effectiveness</td> </tr> <tr style="height:13.0pt"> <td>Supervise order entry, quotation management, pricing updates, shipment follow‑ups, deliveries.</td> </tr> <tr style="height:13.0pt"> <td>Handle team escalations, conflict resolution, and ensure a positive work environment.</td> </tr> <tr style="height:13.0pt"> <td>Strengthen customer relationships through proactive communication and service excellence.</td> </tr> <tr style="height:13.0pt"> <td>Guide the team in accurate documentation of inquiries, complaints, and transactions.</td> </tr> <tr style="height:13.0pt"> <td>Oversee and validate team transactions in SAP, Productivity Trackers, TAT reports.</td> </tr> <tr style="height:13.0pt"> <td>Ensure sales schedule entries are aligned with global teams expectations</td> </tr> <tr style="height:13.0pt"> <td>Identify improvement opportunities, drive efficiencies, and implement process enhancements.</td> </tr> <tr style="height:13.0pt"> <td>Support digital transformation initiatives and standardize best practices across the team.</td> </tr> <tr style="height:13.0pt"> <td>Monitor process gaps and implement corrective action plans.</td> </tr> <tr style="height:13.0pt"> <td>Proven expertise in Operational Excellence, Digitalization, Automation of systems</td> </tr> <tr style="height:13.0pt"> <td>Drive high‑quality customer interactions and compliance with service standards.</td> </tr> </tbody> </table> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><p> </p> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <table style="width:731.0pt" border="0" cellspacing="0" cellpadding="0"><colgroup><col style="width:119.0pt"> <col style="width:17.0pt"> <col style="width:595.0pt"></colgroup> <tbody> <tr style="height:13.0pt"> <td style="width:119.0pt">Skills</td> <td style="width:17.0pt">1</td> <td style="width:595.0pt">Excellent verbal and written communication</td> </tr> <tr style="height:13.0pt"> <td> </td> <td>2</td> <td>Expertise in SAP SD (mandatory)</td> </tr> <tr style="height:13.0pt"> <td> </td> <td>3</td> <td>Analytical skills (Excel, reporting tools)</td> </tr> <tr style="height:13.0pt"> <td> </td> <td>4</td> <td>Problem solving and troubleshooting</td> </tr> <tr style="height:13.0pt"> <td> </td> <td>5</td> <td>Multitasking and attention to detail</td> </tr> <tr style="height:13.0pt"> <td> </td> <td>6</td> <td>Continuous learning/ Growth mindset</td> </tr> <tr style="height:13.0pt"> <td> </td> <td>7</td> <td>Prefer to have Lean/ QC Management and implementation knowledge</td> </tr> <tr style="height:13.0pt"> <td> </td> <td> </td> <td> </td> </tr> <tr style="height:13.0pt"> <td>Education</td> <td> </td> <td>Graduate/ Post Graduate (preferably in Sales and Marketing)</td> </tr> <tr style="height:13.0pt"> <td> </td> <td> </td> <td> </td> </tr> <tr style="height:13.0pt"> <td>Experience</td> <td> </td> <td>7–8 years of experience </td> </tr> </tbody> </table> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <ol> <li><span style="font-family:Verdana;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</span></li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>