About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">The role of the Service Technician is to evaluate customer claims and defective merchandise to help improve our products and services. A Service Technician plays a critical role in the customer claim handling process by evaluating Editron products for potential defects both before and after they are sold to customers. They are responsible for generating technical analysis reports to highlight issues with Editron processes or products and assisting with developing corrective actions to solve these issues. A Service Technician also performs field repair work, traveling to customers to repair Editron products.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Responsibilities for this position include, but are not limited to, the following:</p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Handling customer communication via claim handling systems such as Zendesk, emails with customers, and phone calls or meetings.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Traveling to customer sites to repair and/or analyze Editron products.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Providing remote technical assistance to Editron customers and assisting application engineers with commissioning troubleshooting.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assisting in the handling of customer returns throughout the customer claim handling process and maintaining an organized physical inventory of returned merchandise.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Unpacking, inspecting, testing, repairing/remanufacturing returned merchandise according to the specific claim requirements and instructions from leadership or engineering teams.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Performing both standard and experimental procedures to find the root cause of problems with Editron processes or products.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Writing and presenting reports based on technical analysis of returned merchandise or other issues with Editron processes or products.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Maintaining a clean and organized work environment with critical attention to detail.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong>Required (basic) qualifications</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Minimum High School Diploma (or GED) Required</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with Microsoft Office and similar products</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Hands-on experience with electronics and mechanical assembly</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Basic knowledge about electrical components and safe handling</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Basic knowledge about electric machine functions and safe handling</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent problem-solving skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Previous experience in customer service roles</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Previous experience in tech repair roles</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Previous experience with SAP</li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong> </strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong>Preferred qualifications</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Technical-level knowledge of PMSM motor functions and components</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Technical-level knowledge of electric motor controller (inverter/converter) functions and components</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Technical-level knowledge of Editron grid interface components (LCL, DB, etc.)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Basic-level knowledge of motor control theory</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Technical-level troubleshooting skills</li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong> </strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong>Job Criteria</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Highly-mobile position – regular standing or walking</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Frequent physical activity required to access other locations in the facility and handle tools, equipment, or products.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Will be required to learn necessary skills or technical knowledge to work effectively in their role, which may include taking internal or external classes or training courses, provided by Danfoss.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Strong English – Ability to understand technical terminology and communicate.</li> </ul> <p>Other languages are an advantage.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p> </p> <ol> <li>We promote from within and support your learning with mentoring, training, and access to global opportunities.</li> <li>You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</li> <li>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.</li> <li>You’ll receive benefits like paid time off, paid holidays, 401k with employer match, personal insurance, tuition reimbursement and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>