About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p> </p> <p>Join our Customer Care team and play a key role in delivering a seamless customer experience for US and EMEA regions. You will manage customer orders end‑to‑end, ensure accuracy, and collaborate closely with internal teams, driving results the Danfoss way.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p> </p> <ul style="list-style-type:disc"> <li style="font-size:14.0pt">Take end-to-end ownership of assigned orders/transactions from receipt to closure, ensuring accuracy, timeliness, and compliance with defined processes.</li> <li style="font-size:14.0pt">Ensure adherence to service level expectations and maintain performance within agreed operational benchmarks.</li> <li style="font-size:14.0pt">Ensure completeness and correctness of customer data and order inputs in ERP systems and relevant tools.</li> <li style="font-size:14.0pt">Ensure a customer-centric approach by delivering timely and accurate order processing, contributing to a seamless customer experience.</li> <li style="font-size:14.0pt">Proactively identify and resolve potential issues impacting order fulfilment and customer satisfaction.</li> <li style="font-size:14.0pt">Demonstrate openness to feedback and align with organisational expectations and process standards.</li> <li style="font-size:14.0pt">Actively work on feedback received and continuously improve performance and professional conduct.</li> <li style="font-size:14.0pt">Adhere to organisational policies, including attendance, working hours, and communication protocols.</li> <li style="font-size:14.0pt">Ensure compliance with defined processes, systems, and guidelines as communicated by the organisation.</li> <li style="font-size:14.0pt">Identify process improvement opportunities and contribute to enhancing operational efficiency and reducing errors.</li> <li style="font-size:14.0pt">Maintain up-to-date process knowledge and ensure adherence to standard operating procedures (SOPs).</li> <li style="font-size:14.0pt"> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><p> </p> <ul style="list-style-type:disc"> <li style="font-size:14.0pt"> <p>🎓 Graduate with <strong>2–4 years</strong> of experience in Support functions or order management.<br>💻 Working knowledge of <strong>SAP / Salesforce</strong> and <strong>MS Office.</strong><br>🗣️ Strong communication skills and attention to detail.<br>⏰ Flexibility to work in US shifts and handle change confidently.<br>🌱 Positive mindset with a willingness to learn and grow.</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <ol> <li><span style="font-family:Verdana;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</span></li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>