About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We’re excited to welcome a <strong>service-minded and enthusiastic Customer Service Representative </strong>to our Danish/Norwegian team in Silkeborg. You’ll join a supportive, collaborative group dedicated to creating exceptional customer experiences and ensuring daily operations run smoothly. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Your work will make a real difference - boosting customer satisfaction and supporting our customers’ success while collaborating with inspiring colleagues across Danfoss worldwide. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We believe in setting you up for success. From day one, you’ll benefit from a structured onboarding program, ongoing training, and continuous team support, giving you the tools and confidence to thrive and contribute to a positive, high-performing environment. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Bring your energy, ideas, and passion for service, and let’s shape great customer experiences together. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p style="text-align:justify"> </p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Managing customers through their journey, from inquiry to resolution, making sure they feel supported at every step</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Maintaining close communication with customers via phone and email to understand their needs and expectations and professional way</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Investigate and solve logistic challenges and complaints, helping customers find practical solutions in a timely manner</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Work closely with colleagues across teams to make sure requests are handled smoothly</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Fulfilling job responsibilities aligned with given KPIs and spot opportunities to improve processes while keeping service levels high</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><p style="text-align:justify"> </p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Customer-focused mindset, with a natural ability to connect with people and build relationships</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Comfortable with technology and IT tools, such as SAP or Salesforce</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Able to handle multiple tasks effectively and keep attention to detail under pressure</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Solution-oriented and motivated to improve processes and contribute to team success, working towards shared objectives that benefit the entire organization</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Positive, eager to learn and develop in a collaborative and supportive environment</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt;text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Professional working proficiency in Danish </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities. </span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. </span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are. </span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about - we think they’re pretty great. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p> </p> <p><span style="font-family:Verdana;font-size:12.0pt">Please submit your application by <strong>31 July</strong>. We will start interviews after the closing date. </span></p> <p> </p> <p><span style="font-family:Verdana;font-size:12.0pt"><strong>For information about the recruitment process</strong>, please contact Talent Acquisition PartnerGerd Veierskov, +45 3057 1882 </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p> <p> </p> <p><span style="font-family:Verdana;font-size:12.0pt">#LI-GV2 #LI-Onsite </span></p></div></div></div>