About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p>The Customer Quality Manager serves as the primary quality representative for external customers across the APAC region, with accountability for quality performance and issue resolution.</p> <p> </p> <p>This role leads customer engagement on quality topics, ensures the effective resolution of customer issues, and drives cross-functional alignment on root cause analysis and corrective actions. The position operates within a global CQM network, translating Voice of Customer (VOC) insights into enterprise-level improvements to products, processes, and services.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><p><strong>Customer Quality Leadership (Executive Interface):</strong><br>Serve as the primary quality representative for assigned APAC customers, leading critical customer communications, escalations, and executive engagements.</p> <p><strong>Customer Voice (VOC) & Scorecards:</strong><br>Capture, trend, and analyze VOC through structured customer scorecards; align insights across global CQMs and translate into coordinated improvement initiatives.</p> <p><strong>8D & Product Return Investigations:</strong><br>Drive customer-facing 8D investigations, ensuring clear problem definition, aligned scope, and coordination across FAEs, CQEs, factories, and investigation centers to deliver robust root cause analysis and corrective actions.</p> <p><strong>Continuous Improvement & Standardization:</strong><br>Identify systemic gaps from recurring issues, drive standardization of best practices, and verify sustained effectiveness through metrics, follow-up, and standard process adherence.</p> <p><strong>Data, Metrics & Executive Readouts:</strong><br>Translate quality and reliability data into executive-ready insights, risks, and recommendations to enable informed decision-making (e.g., Excel, Minitab, Power BI).</p> <p><strong>Cross-Functional Alignment:</strong><br>Drive cross-functional alignment across regional CQMs, Sales, Service, Engineering, Operations, and Quality functions.</p> <p><strong>Customer Engagement & On-Site Support:</strong><br>Lead customer meetings, reviews, audits, and on-site engagements.<br>Ability to travel up to 30% across the APAC region.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><ul> <li>Education: Bachelor's degree in engineering, business, or a related field.</li> <li>Experience: 8+ years of experience in quality, customer quality, or related customer-facing technical roles.</li> <li>Fluency in Mandarin Chinese required. Strong professional English communication skills required to support collaboration in a global organization and effective engagement with customers outside China.</li> <li>Customer Leadership: Experience managing customer escalations, quality issues, and cross-functional coordination.</li> <li>Communication: Strong written and verbal communication skills with the ability to engage customers and senior leadership.</li> <li>Problem Solving: Demonstrated ability to drive issue resolution, corrective actions, and follow-through.</li> <li>Data & Analytics: Experience using quality and data analysis tools (e.g., Excel, Minitab, Power BI).</li> <li>Collaboration: Strong interpersonal, organizational, and stakeholder management skills.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p> </p> <ol> <li>We promote from within and support your learning with mentoring, training, and access to global opportunities.</li> <li>You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</li> <li>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </li> <li>You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>