About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p>Work as bridge between customer and plants, Providing Customers with the highest level of support on all aspects from order.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><ul> <li>Handle customer orders and act as a single point of contact, coordinating with internal parties to ensure customer needs are met.</li> <li>Proactively follow up on order delivery, communicate with relevant departments such as production planning, and promptly inform customers of any delays or stock shortages.</li> <li>Accurately record customer inquiries and feedback, clarify ownership, drive issue resolution, and continuously improve customer experience.</li> <li>Respond actively to customer requests, coordinate internal and external resources, and deliver solutions that exceed customer expectations.</li> <li>Ensure timely responses to customer inquiries and maintain high standards of resolution quality and efficiency.</li> <li>Achieve individual and team performance targets (KPIs) and comply with company policies and internal management systems.</li> <li>Strictly adhere to Standard Operating Procedures (SOPs), ensure smooth business workflows, and prepare related order/sales reports as required.</li> <li>Assist team members as needed to foster collaboration, and perform other tasks assigned by the team manager or the company.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><ul> <li>Bachelor’s degree in Business Administration, Logistics, Economics or a related field.</li> <li>2–3 years of experience in a customer service role, preferably in order management or logistics coordination.</li> <li>Hands-on experience with SAP is a strong plus.</li> <li>Excellent communication skills, high sense of responsibility, and strong customer-oriented mindset.</li> <li>Ability to deeply understand customer needs, and proactively optimize processes to enhance satisfaction.</li> <li>Capable of working under pressure in a fast-paced environment.</li> <li>Team player with a collaborative and problem-solving attitude.</li> <li>Good command of English, both written and spoken preferred.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <ol> <li><span style="font-family:Verdana;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</span></li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>