About this role
<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Grupo Casais is a prestigious Portuguese construction company known for its expertise in delivering innovative and sustainable architectural projects. With a global presence, we have earned a reputation for excellence and cutting-edge solutions in the construction industry.</span></span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Family Mission</H2> </div><div><p>Ensure the definition and implementation of the Casais Group's customer relationship management strategy in the different entities (company/region), particularly with regard to contractual management, post-sales customer management, as well as process management and contractual documentation, in order to maximize efficiency, quality of service and the level of satisfaction of its customers, acting in accordance with the Group's ethics and Casais values.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><ul><li> Ensure that all planned preventive and reactive maintenance is carried out and is in compliance with the contractually agreed</li> <li> Coordinate and prepare regular internal activity reports for the client and for contract follow-up, where the most relevant points and critical aspects to be analysed are highlighted</li> <li> Manage the relationship with the client in order to ensure the satisfaction of the agreed contractual requirements, as well as the presentation of proposals based on</li> <li>Manage suppliers and subcontractors</li> <li> Coordinate the control of operational results according to agreed service levels, as well as the control of compliance with the Client's internal procedures</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><ul> <li>English - Intermediate</li> <li>Professional Experience: 5 to 7 years</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><ul> <li>Level 7 - Higher education (Masters)</li> <li>Engineering</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Certifications / Requiered Licenses</H2> </div><div><ul> <li>Technician Responsible for Installation and Maintenance (Preferred)</li> <li>Certified training in Soft Contract Negotiation (Preferred)</li> </ul> </div></div></div><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><b><span>At Grupo Casais we ensure that the people in our team have:</span></b></span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Employee Support Programs;</span></span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Cooperation with flexible and dynamic teams that encourage your learning / knowledge</span></span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Vision in the Future: growth, evolution, industrialization, sustainability;</span></span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Annual activities that promote engagement between colleagues/companies/markets;</span></span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Benefits and Protocols;</span></span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span>Safety Culture.</span></span></span></li> </ul>