About this role
<p><span style=""><strong>Customer Service Representative<br>Dunfermline, Fife</strong></span></p> <p> </p> <p><span style=""><strong>ROLE SUMMARY</strong></span></p> <p><span style="">We are currently looking for an Customer Service Representative join our team, based in Dunfermline.</span></p> <p style="text-align:justify;margin:0.0cm"><span style="">This growing multilingual team based in Dunfermline is responsible for supporting Optos’s Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. The team remit is to deliver a world class experience to all Optos Customers at all times. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem solving skills are essential, as is the ability to effectively coordinate activities with a number of other departments. </span></p> <p style="text-align:justify;margin:0.0cm"> </p> <p style="text-align:justify;margin:0.0cm"><span style="">Essential duties and responsibilities include: </span></p> <p style="text-align:justify;margin:0.0cm"> </p> <ul style="margin-bottom:10.0pt;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Order Management of sales and service requests</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Contract Administration/Management</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Effective management of Customer complaints and enquiries relating to Optos service and products</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues </span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Maintain Customer and product records throughout the sale or rental period</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Communicate detailed information to Customers and internal stakeholders in a clear and concise manner</span></li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;margin-left:0.0px;text-align:justify;line-height:115%"> </p> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;margin-left:0.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Minimum qualifications:</span></p> <ul style="margin-top:0.0cm;margin-bottom:10.0pt"> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">A minimum of Higher/A level standard of education</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Previous experience within an international customer service/operations or logistics environment essential</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">French speaking </span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Total commitment to providing an exceptional customer experience</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Ability to work in a fast paced environment and to be able to effectively manage multiple tasks across several business systems</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Excellent attention to detail</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Must be able to challenge others to deliver exceptional service to your Customers</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Excellent verbal and written communication skills</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Proven problem solving ability and significant commercial awareness</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Good interpersonal skills with a consultative communication style</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Good PC skills (MS Office applications)</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%"><span style="line-height:115%">Team player</span></li> </ul> <p>If you feel you have the necessary skills and experience and want to join a great team, please click on the <strong>Apply</strong> button!</p> <p> </p>