About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Customer Service Administrator<br>Dunfermline, Fife</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>ROLE SUMMARY</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">This growing multilingual team based in Dunfermline is responsible for supporting Optos’s Customers across the European region. The role involves day to day support for Customers and Customer Service colleagues. The team remit is to deliver a world class experience to all Optos Customers at all times. This is a multi-disciplined role and requires someone with a passion for excellence and a drive to maintain high levels of Customer Satisfaction. Exceptional organisational skills are essential.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Essential duties and responsibilities include: </span></p> <ul style="margin-bottom:10.0pt;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Triaging of incoming emails in shared Customer Service mailboxes</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Planning and scheduling of Support activities for Customers. </span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Creating CRM cases from Customer emails and calls</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Resolve phone, email and fax enquiries from internal and external Customers</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Sales order processing and shipment tracking</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Back order management</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Returns processing </span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Processing incoming and outgoing post</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Preparation of reports and documents using Excel, Word and Power Point</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Proactively follow up on completed repairs to ensure timely invoicing</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Draft, prepare and process service agreement contracts for existing customers</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Prepare monthly customer mailshot, ensuring accurate content</span></li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;margin-left:0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;margin-left:0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Minimum qualifications:</span></p> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;margin-left:0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:10.0pt"> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Degree level standard of education or equivalent experience</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Strong organisational skills</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">A 2nd language in addition to English would be a benefit (German, Spanish, French)</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Total commitment to providing an exceptional customer experience</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Strong attention to detail</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Excellent verbal and written communication skills</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Computer literate - Excellent Excel, Word and Power Point skills</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Good problem solving skills</span></li> <li style="margin:0.0cm 0.0cm 10.0pt 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Team player</span></li> </ul> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">If you feel you have the necessary skills and experience and want to join a great team, please click on the <strong>Apply</strong> button!</span></p> <p> </p>