About this role
<p style="text-align:justify"><b>The Sofidel Group </b></p> <p style="text-align:justify">The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">PURPOSE</H2> </div><div><p style="text-align:justify"><span style="font-family:Times New Roman, Times, serif"><span style="font-size:12.0pt">To contribute on building and sustaining a high level of service provided by the Shared Service Center Customer Services staff to the group internal and external customers in line with Group Procedures.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">MAIN RESPONSIBILITIES</H2> </div><div><ul> <li>Organizes, carries out and monitors training activities for SSC customer service member on group procedures and sap transactions guaranteeing an adequate know-how within the staff</li> <li>Supports the line manager and Share Service Centre Manager on monitoring the daily workloads of the Shared Service Center Customer Services staff and suggests adjustment to ensure adequate coverage </li> <li>Participates in guaranteeing the correct operations of the customer services dept within the shared service center</li> <li>Monitors on the correct application of procedures and working instructions by the Shared Service Center Customer services staff</li> <li>Leads by example and fosters a continual improvement culture</li> <li>Leases with Line Manager, Customer Services Managers and Shared Service Centre Manager to guarantee a high level of information and services to the internal and external customers.</li> <li>Apply a safety-bound corporate culture</li> <li>Apply the Corporate Principles and Values<br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">.</H2> </div><div></div></div></div><p><b>REQUIREMENTS FOR THE APPLICATION</b></p> <ul> <li><span style="font-size:14.0px">Native or fluent Italian (spokeng and written) plus good command of English (C1) </span></li> <li><span style="font-size:14.0px">7 years ore more as experience in customer service management (preferred in FMCG sector)</span></li> <li><span style="font-size:14.0px">Accounting principles GOOD understanding</span></li> <li><span style="font-size:14.0px">Proficiency in Microsoft Office tools, especially in Excel and Word</span></li> <li><span style="font-size:14.0px">SAP good knowledge welcome</span></li> <li><span style="font-size:14.0px">Efficient communicator in remote work</span></li> <li><span style="font-size:14.0px">Strong focus and orientation on client.</span></li> <li><span style="font-size:14.0px">Ability to train a team</span></li> <li><span style="font-size:14.0px">Experience managing people</span></li> <li><span style="font-size:14.0px">Excellent problem-solving and analytical skills</span></li> <li><span style="font-size:14.0px">Results oriented: Proven track-record of delivering on targets</span></li> <li><span style="font-size:14.0px">Project management (organize and prioritize</span><br> </li> </ul> <p><span style="font-size:14.0px"><b>WHAT WE OFFER</b></span></p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">A full-time employment</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">The chance to work in an international Group and a concrete opportunity for professional growth</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">A dynamic environment based on teamwork</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Regular full time job contract;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Flexible working hours 8:00-10:00;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Salary and benefits in line with market standards;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Multicultural and international work environment;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Stable employment in an international company with an established position on the FMCG market;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Working in a well-coordinated and experienced team that is willing to help and contribute;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Trainings and support at the initial and further stages;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Language courses – you pick what language you want to improve;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Private medical care and life insurance;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Company products at preferential prices, as well as Employee deputy;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Office located next to the Metro Rondo Daszyńskiego;</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Snack vending machines in the office.</span></span></li> </ul>