About this role
<div> <p><span style="font-family:arial, helvetica, sans-serif"><strong><span>Connect with Eutelsat </span><span> </span></strong></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.</span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. </span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>With Eutelsat You’ll Get To:</span><span> </span></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Pioneer the future of Space Technology</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Bring connectivity to remote frontiers</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Collaborate with customer-centric experts</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Embrace cultural diversity in our global team</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.</span><span> </span></span></p> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong><span>Why Eutelsat?</span><span> </span></strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Commitment to Diversity & Inclusion: </span><span>With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Ways of Working That Drive Us</span><span>: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. </span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Sustainability at Our Core: </span><span>At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Work-Life Balance: </span><span>We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology</span><span> </span><span> </span></span></p> <p> </p> </div><div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Job Overview </strong></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">We are seeking a detail-oriented and operationally aware Billing Expert to support the delivery, accuracy, and continuous improvement of billing operations across our products and billing environment. </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">This role isn’t directly within the Billing Operations team, but supporting the team from a systems, processes and expertise perspective. Stakeholder management and an ability to challenge constructively, supported by experience and knowledge, will determine success in this role. </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">The successful candidate will play a key role ensuring accurate customer billing, resolving complex billing issues, supporting revenue assurance activities, and driving process improvements across billing systems and operational workflows. </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">This role requires strong analytical capability, billing experience, and the ability to work cross-functionally with Finance, Technology, Customer Operations, and Commercial teams. </span></p> <p> </p> </div> <div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Who You Are: </strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Analytical and methodical mindset </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Strong problem-solving capability </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Proactive and adaptable </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Relentless and tenacious, constantly asking “What next?”, “why?”. Open minded but willing to challenge assumptions. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Able to empathise and communicate appropriately and flexibly. </span></p> </li> </ul> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>What You’ll Do: </strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Support the Head of Billing by working with and enabling the Billing Operations team, including the monthly bill run and supporting end-to-end processes to enable timely and accurate billing. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Liaise between IT stakeholders and Business Operations team to drive systematic process and system improvements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ensure accurate and timely generation of customer invoices in line with contractual and regulatory requirements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Monitor billing performance, batch processing, and reconciliation outputs to ensure operational stability. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Support UAT and regression testing activities for BRM releases and upgrades. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Optimally and cost-effectively drive improvements in the accurate and timeliness of invoices and supporting documentation. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Investigate and provide improvement ideas for billing discrepancies, disputes, incidents and escalations. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Perform billing reconciliations and support revenue assurance activities. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Analyse billing data to identify trends, anomalies, leakage risks, and improvement opportunities. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Support implementation and testing of new products, tariffs, pricing changes, and billing system enhancements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Work closely with Finance to support month-end activities and reporting requirements, including but not limited to payment and adjustment integrations and revenue recognition. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Collaborate with Customer Service and Commercial teams to resolve customer billing queries efficiently. Provide an empathetic relationship whilst supporting IT and business expectations. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Maintain billing controls, version-controlled documentation, and operational procedures. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Support audits and compliance activities where required. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Contribute to automation and continuous improvement initiatives within billing operations. </span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>What You’ll Need: </strong></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Essential </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">10+ years of experience in a complex billing, revenue assurance or pre-sales environment.</span></li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Deep technical knowledge of how a billing system operates, including mediation rating, product catalogue and hierarchical charging logic. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">An excellent understanding of the Q2C (Quote-to-Cash) process </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ability to investigate and resolve complex billing issues accurately. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Excellent attention to detail and organisational skills. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Strong stakeholder management and communication skills. Adaptable based on a wide variety of stakeholders, levels and nationalities. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ability to work independently and manage multiple priorities. </span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Desirable </strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Hands-on experience with Oracle BRM in a telecoms environment is highly desirable verging on essential without significant billing system knowledge. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Experience with Zuora and / or SAP a nice to have </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Strong Excel/VBA/SQL and data analysis skills. An ability to understand data schema’s and read code within a Business Intelligence environment. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Experience with automation or process improvement initiatives (RPA) </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Exposure to wholesale billing environments. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Understanding of revenue assurance and financial controls. </span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Where You’ll Work: </strong></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">Hybrid in either Turin or London. </span></p> <p> </p> </div> </div><div> <p><span style="font-family:arial, helvetica, sans-serif"><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span>Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).</span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif"><span>This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.</span><span> </span></span></p> </div>