About this role
<p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Position Description</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">The System Operations team is a key function in the Smart Metering Operations Centre and is responsible for the reliable day-to-day operation of ESB Networks Advanced Metering Infrastructure (AMI) systems, ensuring smart metering services are maintained in line with ESB’s business objectives and delivered to agreed availability and performance levels.</span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">The System Operations Support role is part of the System Operations team and will support and execute day to day system operations activities. These will include executing standard operational tasks, monitoring systems and services, incident logging and management, root cause analysis and preparing reports against KPIs and service levels.</span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Develop technical and business expertise in ESB Networks AMI (Advanced Metering Infrastructure), supported by business experts and external delivery partners, encompassing: smart meters, head end systems, meter data management systems and ancillary & support systems.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Support in the monitoring of systems in order to identify & handle service exceptions.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Utilise Data Analytics to gather, analyse and interpret data.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Raise and update service management tickets for incidents, problems, changes and tasks and bring to resolution using best practice service management methodologies.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Attend Operational meetings with business partners, stakeholders and service providers.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Assist with the continuous improvement of operational business processes and controls required to operate smart metering data services.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Carry out user acceptance testing of solutions as required. </span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Support the development and maintenance of technical and business process documentation and processes guides.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Provide ongoing support and assistance in the implementation of meter upgrades.</span></li> </ul> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Knowledge, Skills and Experience</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Essential</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">The ability to work collaboratively and solve problems in a team environment</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Experience of IT or telecommunication systems/environments</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Experience in Data Analytics tools</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">A willingness to learn new skills</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Proven capability to deliver to deadlines</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Excellent communication skills</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Good judgment and decision-making skills</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Strong organisational and planning skills</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Evidence of ability to analyse, identify and resolve issues</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">2 years’ experience of working with IT or telecommunication systems</span></li> </ul> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Desirable</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Knowledge of electricity meters and/or metering systems and/or electricity retail market processes</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Experience in Power BI Data Analytics tools</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">A good understanding of metering business processes</span></li> </ul> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Qualifications</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Essential</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Either 3rd Level qualification or equivalent work experience</span></li> </ul> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Location</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">ESB Networks, Leopardstown Road, Dublin 18.</span></p> <div> <p> </p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business. </span></p> </div> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Reporting to</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">System Operations Manager</span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>General</strong></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">On the job training will be provided for AMI specialised systems, experience with IT systems is necessary. </span></p> <p> </p> <div> <div> <p> </p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Why Work with Us? </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Opportunity to lead Ireland’s transition to net zero carbon future </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Career development through mentoring and training </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Corporate Social Responsibility Opportunities </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Sports and Social Clubs </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Networking opportunities </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Credit Union </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Generous Pension </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Access to staff well-being programmes </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Generous parental leave entitlements </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Strong values-based and inclusive culture </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Strong commitment to diversity, equity and inclusion </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted </span></p> </li> </ul> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> </span></p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Salary </strong></span></p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">€41,000 to €48,000 per annum</span></p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> </span><br><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Closing Date </strong></span></p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">14th July 2026</span></p> <p> </p> </div> <div> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Interview </strong></span></p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy: </span></p> </div> <div> <p> </p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Accountable and Ethical </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Collaborative </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Growing and Adaptive </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Proactive </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black">Respectful and Supportive </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">More information available on </span><a href="https://esb.ie/careers/our-people-promise" target="_blank" rel="noreferrer noopener">Our People Promise </a> </span></p> </div> <div> <p> </p> </div> <div> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Notes </span></p> </div> <div> <ul> <li><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Your application will be held in reserve for 6 months should you be suitable for the role. </span></li> <li><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment. </span></li> </ul> </div> </div>