IT Technician 1 (Reno, NV, US, 89511) @ Ormat Careers

<p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><b><span style="font-size:14.0pt"><span><span style="font-family:Montserrat"><span style="color:#002855">IT Technician</span></span></span></span></b></span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><b><span style="font-family:Montserrat"><span style="color:#002855">Position Summary</span></span></b></span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><span style="font-family:Montserrat">Provide technical assistance to computer systems users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, Office Suite, email, and operating systems.</span></span></span></span></p> <p> </p> <p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><b><span style="font-family:Montserrat"><span style="color:#002855">Essential Functions</span></span></b></span></span></span></p> <table cellspacing="0" class="Table" style="border-collapse:collapse;border:none;width:100%"> <tbody> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Help desk support</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Hardware support</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Maintain accurate inventory of equipment/licensing</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Install software applications and provide training as needed</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Answer user inquiries regarding computer software or hardware operation to resolve problems</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, applications</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phone and software within established standards and guidelines</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Handle any troubleshooting and technical support issues which may arise</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Perform duties in a safe manner including assembly of IT equipment</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Travel up to 25% domestically to work sites</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">When assigned as an IT Technician 2:</span></b></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Ability to create quotes and follow PO in SAP</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Own 1 assigned project and/or completed system (SME)</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">When assigned as an IT Technician 3:</span></b></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Ability to create quotes and follow PO in SAP</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Own 3 assigned projects and/or completed systems (SME)</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Other Responsibilities</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Perform other duties and projects as assigned by management</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">When assigned as an IT Technician 2:</span></b></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Up to 25% of time assisting pathway team</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">When assigned as an IT Technician 3:</span></b></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Up to 50% of time assisting pathway team</span></span></span></li> </ul> </td> </tr> </tbody> </table> <p> </p> <p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><b><span style="font-family:Montserrat"><span style="color:#002855">Other Responsibilities</span></span></b></span></span></span></p> <p> </p> <table cellspacing="0" class="Table" style="border-collapse:collapse;border:none;width:100%"> <tbody> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Perform other duties and projects as assigned by management</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">When assigned as an IT Technician 2:</span></b></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Up to 25% of time assisting pathway team</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">When assigned as an IT Technician 3:</span></b></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Up to 50% of time assisting pathway team</span></span></span></li> </ul> </td> </tr> </tbody> </table> <p> </p> <p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><b><span style="font-family:Montserrat"><span style="color:#002855">Education, Experience, and Skills Required</span></span></b></span></span></span></p> <table cellspacing="0" class="Table" style="border-collapse:collapse;border:none;width:100%"> <tbody> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Experience in a related field preferred</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">IT Technician 2: </span></b><span style="font-family:Montserrat">Minimum 2 years’ experience in a related field or a combination of work experience and education</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:Montserrat">IT Technician 3: </span></b><span style="font-family:Montserrat">Minimum 4 years’ experience in a related field or a combination of work experience and education</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Ability to multitask, prioritize and manage time efficiently</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Ability to analyze problems and strategize for better solutions</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Ability to demonstrate patience and understanding, ensure customer satisfaction</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Must have attention to detail</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Ability to train users on software applications</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Familiarity with typical desktop computer operating systems (Windows 7, 8, 10 and Android) used by business end users</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS Word, Excel, Power Point and use of the Internet</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Must possess at any time a valid driver’s license with a driving record acceptable to ORMAT’s auto insurance carrier</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">Must be able to operate a vehicle in a safe manner.</span></span></span></li> </ul> </td> </tr> </tbody> </table> <p> </p> <p><span style="font-size:11.0pt"><span><span style="font-family:Aptos, sans-serif"><b><span style="font-family:Montserrat"><span style="color:#002855">Physical Requirements</span></span></b></span></span></span></p> <table cellspacing="0" class="Table" style="border-collapse:collapse;border:none;width:100%"> <tbody> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">The ability to travel for long distances by car and air</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">The ability to lift up to 50 lbs. </span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">The ability to work at a computer and computer monitor and use repetitive motion for long periods of time.</span></span></span></li> </ul> </td> </tr> <tr> <td style="border-bottom:none;border-left:none;border-right:none;border-top:none;padding:0.0in 7.0px 0.0in 7.0px;width:100%" valign="top"> <ul> <li class="ulli"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-family:Montserrat">The job requires sitting and/or standing for long periods of time with moderate bending, stooping, and kneeling.</span></span></span></li> </ul> </td> </tr> </tbody> </table> <p> </p>