About this role
<p><strong>About Us</strong></p> <p>At Cargill, we’re challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a ‘zero harm’ safety culture.</p> <p>With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It’s an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose and Impact</b></H2> </div><div><p>As a Customer Support Specialist, you will play a pivotal role in driving commercial success by connecting directly with growers and broker customers, uncovering opportunities, and supporting grain purchasing activities. This is a dynamic, front-line role where you’ll proactively engage customers, generate leads, and contribute to growing our market presence.</p> <p>You’ll build meaningful relationships through outbound outreach while also delivering exceptional service across inbound channels. Working closely with Territory Managers, you’ll gain deep exposure to regional markets and sales strategies—creating a strong foundation for future growth within the team.</p> <p>This role offers the opportunity to develop both commercial acumen and leadership capability, with scope over time to take on broader responsibilities.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Accountabilities</b></H2> </div><div><ul> <li>Proactive Customer Engagement - Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions, and capture valuable market feedback.</li> <li>Sales Support - Assist in executing grain purchases and ensure smooth, efficient transactions between growers and acquirers.</li> <li>Relationship Building - Develop and maintain strong, trust-based relationships that drive repeat business and long-term customer loyalty.</li> <li>Inbound & Digital Support - Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, delivering a high-quality customer experience.</li> <li>Field Team Collaboration - Partner closely with Territory Managers to coordinate outreach, share insights, and support regional sales strategies.</li> <li>Customer Education - Guide customers through our digital platform, helping them confidently navigate listings, offers, and transactions.</li> <li>Lead Generation - Identify and qualify new business opportunities through proactive outreach and customer conversations.</li> <li>Issue Resolution - Resolve customer issues promptly and effectively, escalating where required to ensure timely outcomes.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><strong>Required</strong></p> <ul type="disc"> <li>Bachelor’s degree in a related field or equivalent experience</li> <li>Minimum of two years of related work experience</li> <li>Strong Communication and presentation skills</li> <li>Proven ability to build and maintain strong relationships</li> <li>Strong analytical, problem-solving and organisational skills</li> <li>Ability to work independently and collaboratively</li> <li>Confident and professional phone communications skills</li> </ul> <p><strong>Preferred</strong></p> <ul type="disc"> <li>Broad knowledge of Australian grains industry and regional markets</li> <li>Microsoft Office proficient</li> <li>Knowledge of Sales Cloud CRM or similar</li> <li>Continuous improvement and innovation mindset</li> </ul></div></div></div><p><strong>We Offer</strong></p> <ul type="disc"> <li>In return to your experience, we offer:</li> <li>A competitive remuneration package including performance incentive plan</li> <li>Autonomy and scope for career development</li> <li>The opportunity to work with some of the most talented people in the industry and inspiring leaders</li> <li>A supportive working culture and an inclusive team environment</li> </ul> <p> </p> <p>If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.</p> <p> </p> <p><strong><em>Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.</em></strong></p>