Job-ID: 17356; Location(s): Toronto JOB DESCRIPTION SUMMARY Responsible for the execution of training class logistics for all training attendees at home location including booking of all customer accommodations airfare, airport transportation, hotels, and meals; organizes all offsite events including entertainment, group dinners and transportation. Set up of training rooms with appropriate materials; maintain cleanliness of facility throughout the training days and breakdown once training is complete. Maintain stock of kitchen supplies (beverages and snacks) and continuously stock throughout the day. Greet attendees upon arrival and facilitate check in process. Handling of all administrative duties, including but not limited to answering the phone, maintenance scheduling, filing, reporting, cleaning, etc. JOB DESCRIPTION DETAILS Course Registration <ul style="margin-top:0.0in;margin-bottom:6.0pt"> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Send out registration information and confirmations; act as a primary liaison between customer and training department upon class creation.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Coordinate hotel, flight and airport transportation arrangements; communicate to all employees and training attendees.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Event planning and ticket securing for training groups, including transportation to and from events.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Plan all group dinners, making reservations, and transportation arrangements to and from restaurant.</li> </ul> Seminar Center Maintenance and Set-Up <ul style="margin-top:0.0in;margin-bottom:6.0pt"> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Coordinate printing and set-up of all class materials. </li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Prepare necessary materials for each training class, including tent cards, certificates, credential cards, sign-in sheets, feedback surveys, t-shirt forms and agenda.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Prepare training rooms for each class. distribution of t-shirts and tooling to classroom attendees</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Re-stock kitchen with drinks, snacks and dishware/utensils. Order lunch for training groups. Perform clean up during breaks and after each session.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Ordering and restocking of snacks, beverages, office supplies, etc.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Maintain the upkeep of facility throughout the day; spot clean as necessary.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Face of the Training Department upon arrival, greet attendees as they arrive and ensure sign in. </li> </ul> Office Administration <ul style="margin-top:0.0in;margin-bottom:6.0pt"> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Handle incoming calls and inquiries; transfer calls to appropriate employee/voicemail and/or takes messages.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Performs general office work including reporting, filing and expense reports.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Maintain tool inventory and tracking system. Work with customer upon class completion to determine which tool they want, order tools as necessary. </li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Organize, maintain and replenish literature rack and training supplies.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Responsible for communicating attendee feedback, including scanning, distribution, and addressing comments and/or concerns as necessary. </li> </ul> Other <ul style="margin-top:0.0in;margin-bottom:6.0pt"> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Attends meetings as required and/or assigned.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Performs other duties as required and/or assigned</li> </ul> REQUIRED QUALIFICATIONS Knowledge, Skills and Abilities <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Knowledge of computer programs including Microsoft Word, Excel, Outlook, PowerPoint, Access, Internet,</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Knowledge of SAP, plus</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Excellent verbal and written communication skills with the ability to communicate with all levels of the organization</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Strong organizational and time management skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Excellent phone etiquette and customer service skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Ability to speak in front of a large group</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Ability to use discretion and good sound judgment</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Ability to work independently with minimal supervision</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.</li> <li style="margin:0.0in 0.0in 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Ability to adhere to the highest standards of quality while continually performing at the highest possible level.</li> </ul> Education, Certification/License & Work Experience <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black;font-weight:bold">Associate’s Degree or equivalent</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">3-4 years of related experience in an administrative role</li> </ul>Total Rewards Package: Compensation <ul style="list-style-type:disc" type="disc"> <li>Base: $41,000 to $50,000 CAD annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.</li> <li>Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.</li> </ul> Benefits <ul style="list-style-type:disc" type="disc"> <li>Medical, Dental, Vision</li> <li>Wellness Program</li> <li>Company Paid Benefits (Life, AD&D, Disability)</li> <li>Group RRSP retirement plan with a 7.5% company contribution</li> <li>Time Off Programs</li> </ul> Your contact person: Brad Kerwin

Training Coordinator (Toronto, US, L4J) @ Viega GmbH & Co. KG

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