About this role
<p style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="font-size:12.0pt;color:#030037">As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Location: </span></strong><span style="color:#030037">Gdańsk</span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Language: </span></strong><span style="color:#030037">English</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">Main purpose of the position:</span></u></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">The OTC Associate plays a critical role in the Order-to-Cash (OTC) process by ensuring timely collection of outstanding receivables, safeguarding the company’s cash flow, and minimizing financial risk. The position is responsible for managing a portfolio of customer accounts, monitoring payment behavior, and proactively resolving issues that may delay payment. By collaborating closely with customers and internal teams, the Collection Analyst ensures accurate account reconciliation, supports dispute resolution, and contributes to overall process efficiency and working capital targets.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">What will you do:</span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Ensure accurate posting of cash transactions to appropriate customer accounts, with a focus on invoice-level reconciliation.</span> </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Independently perform monthly tasks, including the accurate posting of monthly sales reports. </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Handle cash allocations and credit notes, resolving any related customer inquiries promptly. </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Generate and distribute account statements and invoice specifications, maintaining accuracy and timeliness. </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Process supplier invoices for correct and timely pass-through invoicing.</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Assist in managing payment reminders and accounts reconsolidations as needed. </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Handle requests by email and phone.</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">Who will you work with: </span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">business stakeholders, OTC Managers, Leaders, Project Managers, and Associates </li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">Professional skills you possess:</span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Bachelor’s degree or student of economics, finance, accounting, or related field (preferred). </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Prior experience in Customer Set up and Maintenance, Cash Application, or Cash Collections, including internships. </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Proficient in Excel, including lookup formulas and pivot tables.</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Fluent in English</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">Personal skills you excel: </span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Be a team player, with a problem-solving attitude, and high interpersonal skills </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Ability to work in a dynamic international work environment </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Desire to improve and learn new things </li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Additional foreign language</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">What do we offer:</span></u></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Opportunity for professional development in the finance department</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">The real opportunity for advancement</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Scandinavian work culture and positive working atmosphere</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Impact on the development of the office and the growing team</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Work-life-balance, numerous events and initiatives for employees</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points</li> <li style="color:#030037;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif">Hybrid work and location in the center of Gdańsk</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">Why ISS</span></u></strong></p> <p style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">ISS is a Place to Be You.</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Be who you are. Become what you want. Be part of something bigger.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Become more. <strong>Become ISS.</strong></span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><u><span style="color:#030037">How you can apply</span></u></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">We look forward to receiving your application as soon as possible. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong> </strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p>