About this role
<h3 style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hotline Support</span></h3> <ul style="text-align:justify"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Answer incoming hotline calls in a professional and courteous manner.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Listen to callers’ enquiries, concerns, or requests and obtain relevant information.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Record caller details and case information accurately in the designated system or log sheet.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Escalate urgent or complex matters to the appropriate staff member.</span></li> </ul> <h3 style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Administrative Support</span></h3> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support other ad hoc administrative duties assigned by supervisors.</span></li> </ul>