About this role
<p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Main Duties and Responsibilities</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform day-to-day operations such as opening and closing of the physical library, shelving of books, simple resource repairs, circulation tasks which include the fulfilment of loan requests and reservations through retrieval, assignment on pickup locker or courier, renewal, and return</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform service desk duties which include requests for loans and reservations as well as answering enquiries on collection, circulation, facilities, space, and other general questions</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Provide guidance on the use of facilities, spaces, resources, and equipment such as self-checkout machines, Smart locker, scanner, discussion rooms etc.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure that all equipment is in good working condition and maintain good housekeeping of the library space such as ensuring clear labels and signages</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Resolve and troubleshoot all matters related to user and access services</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist with stocktake, shelf-reading, and inventory management which includes moving, packing,organising and retrieval of library materials</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist with simple cataloguing and processing of library resources</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist with outreach efforts, displays, programmes and library events</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop a good understanding of library users and their profiles through day-to-day ground engagement to discover gaps in collection/services and feedback to librarians</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Provide prompt and adequate support during incidents and emergencies</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform other duties as assigned</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Able to perform shift work and work on weekends in person </span></li> </ul>