About this role
<h2 class="MsoNoSpacing" style="text-align:justify"><span style="font-size:20.0px"><b>Who We Are</b></span></h2> <p class="MsoNoSpacing" style="text-align:justify"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.</span></span></span></p> <p class="MsoNoSpacing" style="text-align:justify"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.</span></span></span></p> <p class="MsoNoSpacing" style="text-align:justify"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.</span></span></span></p> <p class="MsoNoSpacing" style="text-align:justify"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">For more information on Singapore University of Social Sciences, please visit </span><a href="http://www.suss.edu.sg" style="color:#0563c1;text-decoration:underline"><span style="color:#000000">www.suss.edu.sg</span></a></span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About The Job</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are seeking an enthusiastic and organized individual support operations for our undergraduate and postgraduate programmes. This role involves collaborating with internal and external stakeholders to ensure seamless administrative processes and exceptional student experiences.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The incumbent can look forward to the opportunity to contribute towards shaping and optimizing operational processes impacting student success, and to a collaborative and dynamic work environment fostering professional growth.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You Will Be Doing</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Oversee end-to-end curriculum operations including academic approvals, curriculum maintenance, and pre-enrolment activities such as course registration setup and quota management. Ensure precision, policy compliance, and timely resolution of issues across all curriculum cycles.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Coordinate and maintain efficient curriculum-related operational processes to ensure consistency, effectiveness, and compliance with institutional standards. Identify process gaps and support continuous refinement of workflows and SOPs.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Act as the key operational liaison between stakeholders (academic units, student services, registrar functions) where applicable. Ensure clear communication, alignment, and timely resolution of curriculum-related matters.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Respond to student enquiries related to curriculum, registration, and academic processes in a timely and professional manner. Handle both routine and escalated cases to ensure a positive and consistent student experience.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Prepare accurate reports, statistics, and dashboards for internal and management reporting needs. Ensure data integrity and respond to ad-hoc data requests with validated outputs.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Identify opportunities for digitalisation and automation within curriculum operations and support implementation initiatives. Document processes, maintain SOPs, and drive continuous improvement to enhance efficiency and service quality.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support UAT, pilot testing, and validation of system enhancements, including curriculum systems and related platforms. Assist in data migration and ensure readiness of systems prior to production rollout.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop and maintain user guides, FAQs, and workflow documentation for staff and students. Support onboarding and training activities to ensure effective adoption of systems and processes.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure all duties are carried out in accordance with the University’s work and service standards.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Contribute proactively to continuous improvement initiatives and process optimisation efforts within the team.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support audit, compliance, and governance activities related to curriculum operations and systems.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Participate in cross-functional projects and institutional initiatives as required.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform any other duties as assigned by the Manager, Curriculum Administration, or senior leadership.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Degree or Diploma in a relevant discipline.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At least 2 years of relevant working experience.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Demonstrated ability to work independently with strong ownership and accountability.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">IT-savvy, with the ability to adapt quickly to digital tools and new systems.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Resourceful and proactive, with the ability to manage multiple priorities in a dynamic environment.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong team player with effective communication and interpersonal skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Good analytical, problem-solving, and troubleshooting abilities.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Highly organised with strong planning and execution skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Adaptable and able to respond effectively to changing priorities and evolving operational needs.</span></li> </ul></div></div></div><h2 class="MsoNoSpacing"><span style="font-size:20.0px"><b>What We Offer</b></span></h2> <p class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!</span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Besides that, you will also get:</span></span></span></p> <ul> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Competitive Pay Package</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Hybrid Work Arrangement (Subject to Job Role)</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Medical Benefits</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Flex Benefits</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Family Care Leaves</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Volunteer Service Leaves</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Wellness & Recreation Activities</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Lifelong Learning Opportunities</span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:13.333px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Career Development Opportunities through Internal Job Postings and Transfers</span></span></span></li> </ul>