About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p><strong>Role Mission</strong></p> <p> </p> <p>Support the delivery and optimisation of StarHub’s Finance, Risk & Compliance Systems (FRCS) by providing business analysis and delivery support for both StarHub core operations and acquired entities (e.g. MRBB). </p> <p>This role focuses on supporting acquired entities during integration and steady-state operations, while also managing day-to-day partnering with StarHub Finance and FRCS teams to ensure requirements, processes, and system changes are clearly understood and documented. </p> <p> </p> <p><strong>Accountabilities </strong></p> <p> </p> <ul> <li>Support business analysis activities for FRCS initiatives covering both StarHub and acquired entities (e.g. MRBB). </li> <li>Act as a day-to-day analysis support contact for acquired entities, helping them articulate finance, risk, and compliance needs in alignment with StarHub standards. </li> <li>Assist in documenting business and functional requirements for BAU, post-acquisition, and stabilisation activities. </li> <li>Support process understanding and alignment between acquired entities and StarHub FRCS processes. </li> <li>Enable effective communication and partnering between acquired entities, StarHub Finance teams, IS delivery teams, and vendors through clear documentation. </li> </ul> <p> </p> <p><strong>Responsibilities </strong></p> <p> </p> <ul> <li>Support acquired entities (e.g. MRBB) by gathering and documenting requirements, issues, and process gaps related to FRCS systems. </li> <li>Assist in documenting current-state processes for acquired entities and comparing them against StarHub target processes, under guidance from Functional Leads. </li> <li>Support StarHub Finance and FRCS teams by documenting change requests, enhancements, and BAU requirements. </li> <li>Translate inputs from Finance users and Functional Leads into clear requirements, user stories, and acceptance criteria. </li> <li>Support User Acceptance Testing (UAT) for both StarHub and acquired entities, including test preparation, coordination, and defect tracking. </li> <li>Assist with documenting process and system impacts for acquired entities during post-acquisition changes. </li> <li>Work closely with IS delivery teams and vendors to clarify documented requirements and support issue resolution. </li> <li>Maintain analysis artefacts and documentation in line with FRCS governance standards. </li> </ul> <p> </p> <p><strong>Areas of Impact </strong></p> <p> </p> <ul> <li>Smooth day-to-day FRCS support for acquired entities through clearer requirements and process understanding. </li> <li>Improved alignment between acquired entities’ finance processes and StarHub FRCS standards. </li> <li>Reduced misunderstandings and rework during post-acquisition system changes. </li> <li>Effective partnering support for StarHub Finance teams through timely and accurate analysis. </li> <li>Improved readiness of users across StarHub and acquired entities for FRCS system changes. </li> </ul> <p> </p> <p><strong>Ideal Track Record </strong></p> <p> </p> <ul> <li>8–12 years of experience in HR operations, HR transformation, or People Systems functional roles. </li> <li>Strong hands-on experience designing end-to-end HR processes across the employee lifecycle. </li> <li>Proven ability to translate HR policy and business needs into system-enabled process design. </li> <li>Experience working with enterprise HR platforms (e.g. SAP SuccessFactors) from a functional/business perspective. </li> <li>Demonstrated success partnering with HR, IS, and vendors in complex organisations. </li> <li>Experience in regulated or large enterprise environments preferred </li> </ul></div></div></div>