About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p> </p> <p><strong>Key Responsibilities:</strong></p> <p><strong>Strategic Leadership & P&L Ownership</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Full accountability for the P&L of the CBG MVNO department, driving sustainable growth and profitability.</li> <li>Define and execute the overall business strategy, ensuring alignment with StarHub’s corporate objectives.</li> </ul> </li> </ul> <p><strong>Strategy Planning & Market Positioning</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Lead long-term strategic planning for MVNO and wholesale business, including market analysis, competitive benchmarking, and scenario planning.</li> <li>Identify emerging trends, disruptive technologies, and regulatory shifts to proactively position StarHub for sustained advantage.</li> <li>Translate strategic insights into actionable roadmaps, balancing innovation with operational feasibility.</li> </ul> </li> </ul> <p><strong>Team Management & Development</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Lead and mentor a multidisciplinary team of product managers, operations managers, and commercial managers.</li> <li>Foster a high-performance culture focused on innovation, collaboration, and results.</li> </ul> </li> </ul> <p><strong>Partnership & Contract Management</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Oversee all MVNO and wholesale contracts, working closely with legal counsel to safeguard StarHub’s interests.</li> <li>Serve as the single point of contact (SPC) for partner escalations, ensuring strong and trusted relationships.</li> </ul> </li> </ul> <p><strong>Business Planning & Financial Governance</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Drive roadmap planning, forecasting, budgeting, and financial reviews in collaboration with Finance Advocates.</li> <li>Present updates, secure approvals, and manage escalations with VP and StarHub Senior Management.</li> </ul> </li> </ul> <p><strong>Growth & Market Expansion</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Identify and pursue new wholesale opportunities to expand market presence and generate incremental revenue.</li> <li>Lead negotiations with MVNO and wholesale prospects to secure competitive, value-driven deals.</li> </ul> </li> </ul> <p><strong>Product & Operational Excellence</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Guide wholesale product development teams to design, launch, and optimize new products and system features.</li> <li>Oversee operations personnel to resolve daily issues, ensuring business continuity and superior customer experience.</li> <li>Establish, streamline, and optimize MVNO and wholesale processes for efficiency and scalability.</li> </ul> </li> </ul> <p><strong>Commercial & Promotional Activities</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Support product enhancements and promotional initiatives with MVNO partners, balancing market competitiveness with StarHub’s KPIs.</li> <li>Secure finance and management approvals to ensure smooth execution without market disruption.</li> </ul> </li> </ul> <p><strong>Vendor & Ecosystem Management</strong></p> <ul> <li style="list-style-type:none"> <ul type="circle"> <li>Manage strategic vendor relationships, including MVNE partners, SIM card suppliers, and technology vendors.</li> <li>Ensure vendor performance aligns with StarHub’s operational and commercial objectives.</li> </ul> </li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><h3>Education</h3> <p><strong>Bachelor’s degree</strong> in Business, Marketing, Economics, Engineering, Telecommunications, Information Systems, or a related discipline.</p> <p><strong>MBA or postgraduate qualification</strong> in Business, Strategy, Finance, or Technology Management would be an advantage.</p> <h3>Experience</h3> <p><strong>10–15 years of relevant experience</strong> in telecom, digital services, MVNO, wholesale, mobile, enterprise connectivity, or related technology sectors.</p> <p><strong>At least 5 years in a leadership role</strong> managing commercial strategy, partnerships, product, wholesale, or business operations.</p> <p>Proven experience with <strong>P&L ownership</strong>, revenue growth, budgeting, forecasting, and margin management.</p> <p>Strong understanding of the <strong>mobile telecom value chain</strong>, including MVNO models, wholesale pricing, mobile products, network economics, SIM/eSIM, digital onboarding, billing, provisioning, and customer operations.</p> <p>Experience in <strong>partner management, contract negotiation, and commercial deal structuring</strong>, preferably with MVNOs, MVNEs, enterprise partners, or wholesale customers.</p> <p>Track record of leading <strong>cross-functional teams</strong> across product, operations, finance, legal, technology, and customer service.</p> <p>Experience presenting to and influencing <strong>senior management / C-level stakeholders</strong>.</p></div></div></div>