About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p>Purpose:<br>• Ensure high quality of the 3G/4G/5G networks, of radio accessibility, retainability and mobility.<br>• Plan, optimize and monitor the network performance based on user experience pro-actively.<br>• Able to correlate user NPS to network performance and to propose network expansion strategy accordingly<br>• Develop and execute 5G transition strategies for large-scale infrastructure projects (MRT, tunnels, in-building), ensuring smooth deployment with minimal service impact.<br>• Execute SRAN 4G network planning and implement optimization initiatives, including additional bands and infrastructure upgrades.</p> <p>Responsibilities:<br>• Perform site survey for coverage enhancement and retrofitting tasks<br>• Perform optimization to provide quality network to end users.<br>• Perform trend analysis to detect chronic issues, proactively work with cross-functional teams and vendors to develop, and implement corrective action plans.<br>• Ability to monitor, identify, isolate, correct and assess impact of 3G/4G/5G networks and customer-affecting faults.<br>• Provide tier 3 support in response to network alarms, customer complaints to assist in emergency restoration during outages and system failures.<br>• Participate and validate through drive test during software upgrades, tests, and upgrades of network element projects.<br>• Provide support for projects involving network growth, Integration of corporation networks, and new feature/ service trial and Implementations.<br>• Proactively evaluate network to minimize complaints and augment quality of service to end-consumers.<br>• Leverage vendor OSS for performance monitoring, troubleshooting, and data-driven planning.<br>• Analyse user/network data to identify and resolve interference, spillage, or service degradation.<br>• Investigate and resolve customer complaints by analysing call traces, performance metrics, and network statistics.<br>• Conduct verification of MRT, road tunnel, and in-building coverage in preparation for quarterly IMDA QoS assessments.<br>• Drive optimization actions or escalate issues to ensure regulatory compliance.<br>• Collaborate with internal stakeholders, system integrators, vendors, and building owners to ensure timely and cost-effective project delivery.<br>• Support Business Case (BC) development and manage procurement workflows using SAP Ariba (Purchase Requisitions, compliance, approvals).</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p>Requirements:<br>• Bachelor degree in EEE / Computer Science<br>• Advantage to candidate familiar with 3G/4G/5G technologies and some basic knowledge in programming. E.g. Java / C#, Python, Visual Studio and MySQL<br>• Possess Class 3 / 3A driving license<br>• Willing to work night job occasionally</p></div></div></div>