About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p>The Business Performance Manager drives impact by combining data, process improvement, and performance insights to help the company scale sustainably. By bringing together sales, delivery, financial, and people metrics into a clear, actionable story, the role gives leaders visibility into how growth, execution, and capacity connect to business goals. With insights tied to accountability, the role ensures decisions translate into results.</p> <p><strong>Key Responsibilities</strong></p> <p>Sales & Growth Performance</p> <ul> <li>Track sales pipeline health, conversion rates, win/loss trends, and revenue realization by Service Line.</li> <li>Monitor sales productivity (e.g., revenue per head, quota attainment) for affordability assessment.</li> <li>Partner with Sales leadership to highlight risks to targets and opportunities for growth by Service Line. </li> </ul> <p>Delivery & Operational Performance</p> <ul> <li>Define and track delivery KPIs (e.g., utilization, backlog, SLA adherence, project profitability etc) by Service Line.</li> <li>Monitor order-to-cash SLA by Service Line and fulfilment accuracy, escalating bottlenecks and operational inefficiencies.</li> <li>Ensure operational execution is aligned with financial and customer commitments.</li> </ul> <p>Financial Performance</p> <ul> <li>Integrate financial KPIs (e.g., revenue, GM, EBITDA) with operational and sales metrics.</li> <li>Provide variance analysis and root-cause insights behind financial performance.</li> <li>Partner with Finance to align forecasts with operational capacity and pipeline reality.</li> </ul> <p>People & Capacity Performance</p> <ul> <li>Track headcount, attrition, productivity for affordability analysis.</li> <li>Highlight alignment (or gaps) between workforce capacity and business demand.</li> </ul> <p>Process and Performance Improvement</p> <ul> <li>Identify and recommend high-impact opportunities for comprehensive process and performance improvements, driving initiatives for expense reduction, revenue enhancement, and efficiency maximization.</li> </ul> <p>Governance & Insights</p> <ul> <li>Develop dashboards and performance scorecards integrating all four dimensions.</li> <li>Establish a regular performance review cadence across functions.</li> <li>Ensure KPI owners are accountable for outcomes, and actions are tracked to closure.</li> <li>Provide leadership with forward-looking insights, not just historical reporting.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li>Bachelor’s degree in Business, Finance, Operations, or related field</li> <li>At least 6 years’ experience in business performance, FP&A, sales operations, or strategy/ops roles.</li> <li>Strong exposure to commercial, operational, financial, and HR data. Telecommunications and ICT products knowledge is a plus.</li> <li>Proficiency with BI tools (Power BI, Tableau) and source systems (CRM, SAP, Workday etc).</li> <li>Advanced analytical skills with expertise in data visualization tools and financial modelling.</li> <li>Experience influencing cross-functional leadership and driving performance outcomes.</li> <li>Knowledge on ITIL, Six Sigma or Agile Methodology is a plus.</li> </ul></div></div></div>