About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job Description</b></H2> </div><div><p><strong>Job Description</strong></p> <p><strong>Role Mission: </strong></p> <p>We are looking for a<strong> Senior</strong> <strong>Business Analyst</strong> to join our Delivery & Business Enablement (DBE) team, supporting StarHub’s Consumer Journeys across the Digital Experience Platform (DXP). </p> <p>You will lead the end-to-end requirements lifecycle — from business discovery and stakeholder alignment to supporting solution definition and post-release validation — ensuring delivery teams are enabled with high-quality, testable, and traceable requirements. </p> <p>You will play a critical role in shaping digital journeys for key consumer platforms such as the StarHub App and eShop, with a focus on self-service, digital onboarding, usage insights, billing, support, and renewals. <br><br><strong>Responsibilities: </strong></p> <ol start="1" type="1"> <li>Lead engagement with Consumer Journey Owners and Product Managers to gather strategic business needs </li> <li>Translate journey objectives into well-defined functional, non-functional, and data requirements </li> <li>Define epics, user stories, process flows, and acceptance criteria in Jira/Confluence </li> <li>Ensure documentation traceability from requirement through design, development, and testing </li> <li>Drive quality and completeness in backlog readiness across squads </li> <li>Partner with QA/QE to define UAT test cases and align test coverage with business intent </li> <li>Review and triage defects to validate alignment with requirements and acceptance criteria </li> <li>Facilitate sign-off processes for requirements, test outcomes, and post-release validation </li> <li>Partner with Journey Owners, CX leads, UX/UI designers, Solution Designers, QA/QE, TPMs and DevOps teams </li> <li>Support sprint ceremonies, release planning, and grooming sessions to ensure timely, aligned delivery </li> <li>Participate in solution walkthroughs and change impact analysis across multiple domains </li> </ol> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Qualifications</b></H2> </div><div><p><strong>Minimum Profile/ Track Record:</strong></p> <ol> <li>6–10+ years of experience in business analysis or requirements management roles, with proven track record supporting digital consumer platforms (mobile/web) in agile delivery environments </li> <li>Bachelor’s or Masters degree in Business, Information Systems, or related field. </li> <li>Agile (e.g. SAFe, CSM) or BA certifications (e.g., CBAP) preferred. </li> <li>Strong familiarity with backend systems such as CRM, billing, identity, and integration layers </li> <li>Hands-on experience with Jira, Confluence, and process modeling tools </li> <li>Experience documenting digital journeys, mobile/web self-serve features, or customer portals </li> <li>Experience within the telecommunications sector or large-scale customer-facing platform programs is a plus </li> </ol></div></div></div>