About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Role Description</b></H2> </div><div><p><strong>Role Summary</strong></p> <p>The Service Architect is responsible for designing, shaping, and governing Hybrid IT service offerings across on-premise, private cloud, public cloud, network, security, observability, and managed services environments.</p> <p>Beyond service design, this role plays a <strong>critical leadership function in complex pursuits and large-scale engagements</strong>, partnering with Sales and Executive leadership to architect commercially viable, technically differentiated, and operationally sustainable solutions.</p> <p>The role bridges:</p> <ul type="disc"> <li>Solution Architecture</li> <li>Service Design</li> <li>Commercial Structuring</li> <li>Delivery Governance</li> <li>Strategic Deal Shaping</li> </ul> <p>This position is pivotal in winning and industrializing high-value, multi-tower transformation programs and Managed Services adoption. This position reports to VP, Head of Technology Services Tribe & Managed Services.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p><strong>Key Responsibilities</strong></p> <p><strong>Complex Engagement & Pursuit Leadership</strong></p> <ul type="disc"> <li>Lead technical strategy for large RFP/RFQ and proactive pursuits.</li> <li>Architect multi-year transformation roadmaps (Hybrid Cloud, Modernization, Managed Services).</li> <li>Conduct discovery workshops with C-level stakeholders.</li> <li>Shape deal constructs including:</li> <ul type="circle"> <li>Multi-tower managed services</li> <li>Outcome-based contracts</li> <li>Transition & transformation models</li> <li>Risk-sharing or co-investment frameworks</li> </ul> <li>Define transition approach from incumbent providers.</li> <li>Drive win themes, differentiators, and competitive positioning.</li> <li>Present solution architecture to executive boards and procurement panels.</li> <li>Ensure solution defensibility during commercial negotiation phases.</li> </ul> <p><strong>End-to-End Service Architecture</strong></p> <ul type="disc"> <li>Design standardized, scalable Hybrid IT service blueprints.</li> <li>Architect services across:</li> <ul type="circle"> <li>Private Cloud (VMware, Nutanix, OpenShift)</li> <li>Public Cloud (AWS, Azure, GCP, Huawei Cloud)</li> <li>Network & SD-WAN</li> <li>Cybersecurity</li> <li>Backup, DR & Resilience</li> <li>Observability & AIOps</li> </ul> <li>Develop reference architectures and service catalogs.</li> <li>Ensure service repeatability and industrialization.</li> </ul> <p><strong>Transition & Transformation Governance</strong></p> <ul type="disc"> <li>Design Transition & Transformation (T&T) frameworks:</li> <ul type="circle"> <li>Knowledge transfer models</li> <li>Phased migration strategy</li> <li>Stabilization plans</li> </ul> <li>Identify delivery risks and mitigation strategies.</li> <li>Embed automation-first and observability-driven operations.</li> <li>Align operating model to DevOps / SRE maturity goals.</li> </ul> <p><strong>Commercial & Financial Structuring</strong></p> <ul type="disc"> <li>Partner with Finance & Pricer to:</li> <ul type="circle"> <li>Develop cost models</li> <li>Validate margin assumptions</li> <li>Define pricing strategies (consumption / subscription / outcome-based / financial leasing model)</li> </ul> <li>Balance competitiveness vs profitability.</li> <li>Assess delivery complexity, staffing model, and operational overhead.</li> <li>Define scalable staffing ramp-up and ramp-down models.</li> </ul> <p><strong>Governance, Risk & Compliance</strong></p> <ul type="disc"> <li>Embed security-by-design and zero-trust principles.</li> <li>Ensure regulatory compliance (CII, financial services, public sector where relevant).</li> <li>Design high-availability and disaster recovery frameworks.</li> <li>Ensure contractual SLAs are technically achievable and defensible.</li> </ul> <p><strong>Cross-Functional Technical Leadership</strong></p> <ul type="disc"> <li>Act as technical lead in bid war rooms.</li> <li>Coordinate across:</li> <ul type="circle"> <li>Domain Architects</li> <li>Engineering & SRE</li> <li>Cyber & Compliance teams</li> <li>Sales & Account leadership</li> <li>StarHub Internal Business Groups</li> </ul> <li>Mentor junior architects in service-oriented thinking.</li> <li>Drive architectural governance throughout deal lifecycle.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><strong>Experience & Qualifications</strong></p> <ul type="disc"> <li>12+ years in Hybrid IT, Infrastructure, or Managed Services.</li> <li>5+ years leading complex pursuits (> 3M contract value).</li> <li>Demonstrated experience in:</li> <ul type="circle"> <li>Large-scale outsourcing</li> <li>Multi-tower managed services</li> <li>Cloud transformation programs</li> </ul> <li>Strong commercial understanding (TCO, ROI, pricing models).</li> <li>5+ years in architecture or service design role.</li> <li>Proven experience in RFP solutioning and service costing.</li> <li>Strong understanding of ITIL v4 service management principles.</li> <li>Experience working with enterprise or government clients preferred.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications</b></H2> </div><div><p><strong>Certifications</strong></p> <ul type="disc"> <li>TOGAF</li> <li>ITIL v4</li> <li>AWS/Azure/GCP Architect</li> <li>Red Hat / VMware / Nutanix certifications</li> <li>Huawei, Cisco, Aruba and relevant Enterprise Networking Certifications</li> <li>CISSP or equivalent (advantageous)</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Competencies</b></H2> </div><div><p><strong>Key Competencies</strong></p> <ul type="disc"> <li>Complex deal shaping & solution defensibility</li> <li>Executive storytelling & board-level presentation</li> <li>Commercial acumen & risk modeling</li> <li>Multi-domain technical depth</li> <li>Strategic thinking & service productization</li> <li>Negotiation support & stakeholder influence</li> </ul></div></div></div>